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General discussion

poor International reception on calls

Feb 24, 2014 1:51PM PST

Greetings,

I'm just not a phone guy and really don't know all that much about cell phones and cell networks and such. I know and understand less about international networks and calling, so thank you for reading my post and trying to help -- in advance.

So, I am in the US and have a Samsung Galaxy 3 using Sprint and have a Wi-Fi Connection as well as 4GLite. I usually have 3 or 4 bars and I use a blue tooth headset.

I'm afraid I don't know what my friend uses right at the moment, but it is a smartphone, but I'm in the process of finding out. My friend is in Australia. My friend is about 5 minutes outside of Perth.

When we call each other, our cell reception is really poor. It sounds like my friend is in a huge empty room and everything is fuzzy or echoing and my friend is yelling.

According to my friend, I am choppy and my voice breaks up a lot as well as fades in and out.

So what can be done to improve these phone calls.

Would using calling cards work better since local exchanges are used?
Would it be better to try and use Skype or yahoo voice?
Buying one of those add-on antennas?

I'll try to convince my friend to do whatever solutions are advised so that all things remain even.

I'm just not sure of all the things I should try and would really appreciate some help. Thank you.

Discussion is locked

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If I need a clear call.
Feb 25, 2014 12:00AM PST

I'm on a land line. It's that simple here.
Bob

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guess I should add
Feb 25, 2014 1:06AM PST

We don't have land lines and need to be mobile.

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I (don't) hear you.
Feb 25, 2014 1:11AM PST

Around here the carriers have opted for less than great call quality. Let's be honest here, it's junk.

Sure you can try a few carriers but it's rarely if ever the phone and again, be honest as this is a valid complaint. Did you think you can fix this?

OK, then move off cellular and go with a satellite phone.
Bob

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can ya hear me now?
Feb 25, 2014 3:40AM PST

Unfortunately family plans are in effect with no upgrades and so trying to switch to satellite phones isn't an option and likely it's cost prohibitive.

I never thought *I* could fix the problem...I was wondering if anyone has any experience with working around this problem, like I originally asked (I don't have any experience with any of these three things, but someone suggested they might be worth trying):

Would using calling cards work better since local exchanges are used?
Would it be better to try and use Skype or yahoo voice?
Buying one of those add-on antennas?

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Testing, trial and error required
Feb 25, 2014 4:26AM PST

You both need to do the following to narrow down the issue:

-Switch to different handsets to see if that improves the situation. I realize it can be a pain w/ Sprint, but you need to do this to eliminate the handset as the issue. Your friend will likely have SIM card and backup phone to use for this purpose (or he can borrow one).

-Test both of your current handsets in different locations to help verify if it's not the particular cell site that's presenting an issue. FWIW, I get worse cellular reception about a quarter mile west of my home, on the same network, but probably a different cell site based on what I saw on an online map from ATT.

-Sometimes Skype, Yahoo or another VoIP program will sound better, but that's not often the case IME. It's more of a fallback so I can make calls over wifi when I travel/roam. When quality doesnt' matter as much as opportunity Wink

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Thanks
Feb 25, 2014 5:04AM PST

Both of our handsets work fine when calling other people both local and regular LD. I can call a friend in the UK and it's fine too. I'm not sure handset changing will likely be an option anyway, but I'll check into it.

We will try and change internal locations next time we talk. The time difference makes testing a bit of a pain. Would one of those cell phone extender antenna's help resolve the problem if this is the case where quality improves if we move around?

How about using calling cards. They usually have local exchange #'s...so it would only be cell phone to those and then wired from one exchange to another. ?

I'll consider the voice programs then if we can't get anything else to work.

Thank you very much for your advice Happy

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Calling cards shouldn't make a difference
Feb 25, 2014 1:06PM PST

You are still hitting the cellular sites, then routing somewhere else.

Antennas really only help in some cases if you have a low signal, which you say you don't since you can use your mobile to call landlines just fine.

Also, have you borrowed a friend's cell phone on another US cellular carrier to call your friend in Perth? That would be a great test too in order to determine if Sprint is dropping the ball here.

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Friends Phone
Feb 25, 2014 1:17PM PST

That's a great idea actually. I'll have to see if I can borrow a friends phone to make a call and see how good or bad it is.

I should also find out what carrier my friend is on...could be an issue on that end too.

thanks again.

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GREAT WORKAROUND BATMAN.
Feb 25, 2014 8:14AM PST

I like these ideas. Skype completely side steps what the carriers do to the data.

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Except for the compression and routing part
Feb 25, 2014 1:03PM PST

Skype does that too Wink

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What I did
Mar 12, 2014 8:56AM PDT

Hi there

I live in Australia and travel with my car quite a bit.
As I had some issues with my phone reception I did a little research and ended up buying one of those external car antennas. I bought it simply online form an Australian company called Strike.
http://www.strike.com.au/products/Antennas/Strike-B2-7dBi-Heavy-Duty-Bull-Mount-Antenna-Black

Delivery was quick and since I have the external antenna hooked up with my phone cradle I do not have any reception issues anymore.

I hope this helps.

Good luck with your reception boost! I know how much it sucks when you can't understand the other person well.

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You missed the boat here
Mar 12, 2014 10:59AM PDT

It's NOT an issue with reception. The term 'reception' unfortunately gets thrown around willy nilly with lack of understanding of the other parts of the equation. Re-read the entire thread more carefully. It's about carrier/network traffic and types of connection(s) at one or more particular locales.

If it were reception related (e.g. poor RF) there are a million products to assist as such, including yours of course.