As I recently stated, how I wish I would have seen this site before ordering! Received my phones when they said I would which was on the 2nd of March. After letting them charge for the day did the *28 to actavate my roll over number, no problem there! BUT when I tried to activate the secondary line (purchased the Verizon Family Share Plan)...I was unsuccessful. so I decided to call the assigned number and what a surprise! It belonged to another customer. Called each company and of course was told it was the other companys problem. By this time its 11pm Wednsday nite. At 9am the next morning I did a 3 way conference and was on the phone nearly an hour when all was said and done, Infonic requested that I give them 24 to 48 hours to correct the problem. I've called 3 times since yesterday morning and am being given the same stupid message that it takes time to find an available number to assign to my phone so it can be actavated...pretty good eh for a company that said it doesnt assign the numbers verizon does!! And to add salt to the wounds, Infonic is telling me their people do not work on the weekends so Monday will be the earliest my phone could be turned on! No need to be a mental giant to know that is more than 48 hours!! Right now am waiting for the verizon rep to call me back an see if they can assign and actavate my 2nd phone.
I placed an order on 6/17/04 which was the beginning of a nightmare! I could not get accurate inforamtion about my order and their customer service hides behind email because I was unable to contact anyone by telephone. I was told on one occasion(via email) that my order had been shipped but when I attempted to check on the shipping status I was informed that my order was still being processed. Finally, after three weeks I received the telephone with a congratulatory letter welcoming me as a customer and informing me of my new wireless telephone number with AT&T but by then I had decided to cancel my order and return the phone. I followed their instructions to return the phone and when I called AT&T to cancel the service I was informed that a number had not been activated for me and the number Wirefly/Inphonic told me was mine, was actually assigned to someone else and in use. When I called to get a return authorization I finally got to speak with someone in customer service who wanted to know why I wanted to return the phone. He didn't seem to be too concerned when I outlined the problems I had experienced.

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