My experience with younevercall.com (inphonic.com) has been an absolute nightmare and I am currently consulting an attorney in regards to taking legal action against the company. The message below is a message I sent to my bank's fraud department explaining some of my experience with younevercall.com (same company as inphonic).
?This is a MAJOR SCAM and before I even begin to explain what has happened here, I need to alert you that what this company is doing is absolutely unheard of and could not be more illegal than it is. If you look into my account history, you will notice that back in July, there was a charge in the same amount from the same merchant. I have sent an e-mail on here regarding the charge, and was sent all the appropriate forms so I can properly dispute the charge. What happened back in July is that I ordered a phone from younevercall.com. I got an e-mail from them letting me know that my application was approved but that Cingular is asking for a $100 deposit. The e-mail also said that unless I provide a form of payment for the deposit, they will not proceed with the processing of my application. It said that if I didn't wish to pay the deposit, no reply was necessary. Well, for some very strange reason, 2 days later, they sent me another e-mail letting me know that my phone was getting shipped! This wasn't supposed to happen at all which is the reason I disputed the charge. Also, because of the delay in the processing, the phone which wasn?t supposed to be sent to me at all, arrived at my house with my being on vacation in Europe. While overseas, FedEx attempted to deliver the phone but nobody was here to sign. It was shipped back to the sender after about a week. In the meantime, I had returned to the U.S. and have disputed the charge. I was given provisional credit from Washington Mutual (my bank). By the way, I had attempted to contact the merchant directly numerous times, including by e-mail. I heard from them once. The e-mail said ''looking into this issue now''. That was the first and last time I had heard from them.
Once, I had returned to the States, since it appeared that they were no longer asking for a 100$ deposit and I still needed a new phone, I asked if it was possible to have the phone shipped again and if not, whether I could fill out another application. I also said that I had found out from FedEx online tracking that the original package had been returned to them. Well, after not hearing from them at all for over 10 days I went ahead and ordered the same phone from another website. Two days later, I get an e-mail from younevercall.com, acknowledging the receipt of my e-mail by the office of the president (?!) and also letting me know that my phone was going to be shipped to me. Also, the e-mail said that FedEx had lost the package, which according to the FedEx online tracking, is not true. On FedEx.com, it said the package had been returned to sender. The merchant didn't get in touch with me at all for 2 weeks and then all of a sudden, they are letting me know my phone is being shipped! Well, by then I had placed an order with a different website and I no longer needed their services. After receiving the phone, ( this was 3 days ago), naturally, I was getting ready to send it back. On the receipt which came with the package, it said I needed to call and request an RMA (return merchandise authorization) number before returning the package. So, yesterday, I called and this is when even more ridiculous things started happening.
I was speaking with somebody called Anita. After letting her know that I would like to return the phone, she first told me that I had 2 phones and was asking me which one I would like to return! After a long time she said she realized that was because they had sent one phone before and the second phone was a replacement. Then immediately she said that it is too late to return the phone!!! I was speaking with her yesterday, and it had been only 2 days since I had received the phone!! I explained everything to her but she said that my trial period was over (they counted the trial from the original order date back in July when they weren't supposed to send the phone at all!). She then looked into all the e-mail correspondence and tried to blame me by saying that I still wanted the phone after returning to the country. I cannot even remember all the insane things she was saying, but it was more than clear that no matter what I said, she would not allow me to return the phone. I also told her that I had disputed the charge a long time ago and that I was given a provisional credit from my bank. Anyway, no matter how many times I tried to explain that they weren't supposed to have sent the phone in the first place and all other illegal things they have done, and the fact that I had just received the phone 2 days ago, the answer was no. I could no longer return the phone. I finally asked to speak to a supervisor. He said his name was (Sydney or Cindy and he was a senior supervisor). I explained the whole situation and told him I needed to return the phone which I had just received 2 days ago. He asked me to confirm whether I had disputed the charge with my bank (the previous representative must have told him that). I said that I have and explained everything I just told you and also to the female representative. I let him know that I already have the same phone, which I ordered from another company, and I am keeping my phone number and my services with Cingular but that I no longer needed their phone. I explained to him that my bank had already given me a provisional credit for the charge they posted to my account and that I would like to return the phone. I told him that if they want me to keep the phone and the money, that would be fine with me. But if they wanted the phone, they should let me return it. He said he was going to look into this issue and get back to me within 24 hours. He took my contact info etc.
Well, 24 hours had passed and I am ABSOLUTELLY OUTRAGED and DISGUSTED to have JUST found out here on my online statement that they just put another 249.99 charge on my account here yesterday, after the phone call I had made to their customer service!!! Nobody got in touch with me, he never called but they just charged me 249.99 again!! And I'm sure this is because I told them I was given provisional refund from my bank. The time is ticking away, they wouldn?t give me an RMA number so I can properly return the phone which I've had for 3 days now, and I'm afraid the time is going to go by and the next thing they are going to say will be that it?s been more than a month (which I believe is the trial period length) and that I can for sure not return the phone any longer.
If you could please advise me what to do it would be more than appreciated. This is absolutelly unheard of and I just can't imagine how they can get away doing this! Oh by the way, when I was speaking to Anita, that female representative, after explaining to her that they weren't supposed to charge my card and send the phone in the first place back in July, because they were asking for a $100 deposit for which I never provided a form of payment, she said: ''well you provided us with a credit card in the first place when you made an order''! Can you believe that? I told her what their e-mail said: that unless I provide a form of payment for the deposit, my application will not be processed . I told her that the credit card info was there for the phone only, which couldn't be more clear, but she kept saying I gave them my credit card info. She was completely ignoring the fact the my credit card was given to pay for the phone ONLY, not for the deposit which is why they sent me an e-mail to provide them with a form of payment for the deposit. She was ignoring what I was saying and completely contradicting the e-mail which their company sent me before?. ?