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General discussion

Poor customer support from Inphonic.com/Wirefly.com

Jul 19, 2004 9:53PM PDT

I placed an order on 6/17/04 which was the beginning of a nightmare! I could not get accurate inforamtion about my order and their customer service hides behind email because I was unable to contact anyone by telephone. I was told on one occasion(via email) that my order had been shipped but when I attempted to check on the shipping status I was informed that my order was still being processed. Finally, after three weeks I received the telephone with a congratulatory letter welcoming me as a customer and informing me of my new wireless telephone number with AT&T but by then I had decided to cancel my order and return the phone. I followed their instructions to return the phone and when I called AT&T to cancel the service I was informed that a number had not been activated for me and the number Wirefly/Inphonic told me was mine, was actually assigned to someone else and in use. When I called to get a return authorization I finally got to speak with someone in customer service who wanted to know why I wanted to return the phone. He didn't seem to be too concerned when I outlined the problems I had experienced.

Discussion is locked

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Firefly class action suit.
Dec 15, 2005 9:04AM PST

we are filing a class action suit in michigan against firefly. We have copies of all the correspondence and these people are crooks. Do not do business with Wirefly. There are much better companies like letstalk.com Rois.
If you live in Michigan I will be posting a website with more information.

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Reply to Firefly class action suit.
Dec 29, 2005 5:59AM PST

I live in Illinois. Can I join you in the class action suit? If so, please send email to timcodd78@gmail.com

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My bad experience with younevercall.com
Aug 11, 2006 9:37AM PDT

I ordered two RAZR as a family plan from younevercall.com in Jan 2006. The total rebate is $300. They rejected one of the $150 by crappy reasons and approved the other. However, I do not get even a penny back from them although now it is August. I don't know what is the difference between younevercall.com, inphonic, whereismyorder.com, but I personally will definitely stay away from all these companies in the future. Since I am new in US and did not know about BBB at that time, I didn't file complain, but I will file a complain to BBB soon when I get time. Any suggestions for how to deal with these things, welcome to send me email: jianshark@gmail.com
Thanks

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No one from customerinquiry@inphonic follow up my order
Sep 3, 2005 6:51AM PDT

You should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.

thank you for nothing.

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Please give your name
Oct 18, 2005 5:11PM PDT

Can you please give me your name so I know that you'll personally take care of my issue?

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BUYER BEWARE - Liberty Wireless
Jun 28, 2005 6:48PM PDT

I waited over two months for Liberty to port my cingular wirelss number over to their account but they could not get the process completed. First they ignored my request to port my old number to a new account and sent a cell phone with a new number. After numerous telephone calls to various customer service reps, I was able to convince them that the phone needed to be returned and my activation cahrges refunded.

My next try to establish service with Liberty had to be cancelled because they lost my credit card information after I gave the number verbally to a sales agent.

My third try to establish service with them had to be cancelled because they could not port my old number from Cingular, needed new credit card information, needed my social scurity number, and lastly were out of stock of the free car chargers that were advertised with the cell phone promotion. Two months of monthly fees to maintain my Cingular account active so that I could port my wireless number to Liberty were wasted with all of their excuses and delays.

BUYER BEWARE OF THIS COMPANY!


I hope this posting helps someone else avoid the costs and anguish I experienced with Liberty Wireless.

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Inphonic Customer Service Response
Aug 31, 2005 5:08AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.

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FRAUD ALERT younevercall.com/inphonic.com/wirefly.com

My experience with younevercall.com (inphonic.com) has been an absolute nightmare and I am currently consulting an attorney in regards to taking legal action against the company. The message below is a message I sent to my bank's fraud department explaining some of my experience with younevercall.com (same company as inphonic).


?This is a MAJOR SCAM and before I even begin to explain what has happened here, I need to alert you that what this company is doing is absolutely unheard of and could not be more illegal than it is. If you look into my account history, you will notice that back in July, there was a charge in the same amount from the same merchant. I have sent an e-mail on here regarding the charge, and was sent all the appropriate forms so I can properly dispute the charge. What happened back in July is that I ordered a phone from younevercall.com. I got an e-mail from them letting me know that my application was approved but that Cingular is asking for a $100 deposit. The e-mail also said that unless I provide a form of payment for the deposit, they will not proceed with the processing of my application. It said that if I didn't wish to pay the deposit, no reply was necessary. Well, for some very strange reason, 2 days later, they sent me another e-mail letting me know that my phone was getting shipped! This wasn't supposed to happen at all which is the reason I disputed the charge. Also, because of the delay in the processing, the phone which wasn?t supposed to be sent to me at all, arrived at my house with my being on vacation in Europe. While overseas, FedEx attempted to deliver the phone but nobody was here to sign. It was shipped back to the sender after about a week. In the meantime, I had returned to the U.S. and have disputed the charge. I was given provisional credit from Washington Mutual (my bank). By the way, I had attempted to contact the merchant directly numerous times, including by e-mail. I heard from them once. The e-mail said ''looking into this issue now''. That was the first and last time I had heard from them.
Once, I had returned to the States, since it appeared that they were no longer asking for a 100$ deposit and I still needed a new phone, I asked if it was possible to have the phone shipped again and if not, whether I could fill out another application. I also said that I had found out from FedEx online tracking that the original package had been returned to them. Well, after not hearing from them at all for over 10 days I went ahead and ordered the same phone from another website. Two days later, I get an e-mail from younevercall.com, acknowledging the receipt of my e-mail by the office of the president (?!) and also letting me know that my phone was going to be shipped to me. Also, the e-mail said that FedEx had lost the package, which according to the FedEx online tracking, is not true. On FedEx.com, it said the package had been returned to sender. The merchant didn't get in touch with me at all for 2 weeks and then all of a sudden, they are letting me know my phone is being shipped! Well, by then I had placed an order with a different website and I no longer needed their services. After receiving the phone, ( this was 3 days ago), naturally, I was getting ready to send it back. On the receipt which came with the package, it said I needed to call and request an RMA (return merchandise authorization) number before returning the package. So, yesterday, I called and this is when even more ridiculous things started happening.
I was speaking with somebody called Anita. After letting her know that I would like to return the phone, she first told me that I had 2 phones and was asking me which one I would like to return! After a long time she said she realized that was because they had sent one phone before and the second phone was a replacement. Then immediately she said that it is too late to return the phone!!! I was speaking with her yesterday, and it had been only 2 days since I had received the phone!! I explained everything to her but she said that my trial period was over (they counted the trial from the original order date back in July when they weren't supposed to send the phone at all!). She then looked into all the e-mail correspondence and tried to blame me by saying that I still wanted the phone after returning to the country. I cannot even remember all the insane things she was saying, but it was more than clear that no matter what I said, she would not allow me to return the phone. I also told her that I had disputed the charge a long time ago and that I was given a provisional credit from my bank. Anyway, no matter how many times I tried to explain that they weren't supposed to have sent the phone in the first place and all other illegal things they have done, and the fact that I had just received the phone 2 days ago, the answer was no. I could no longer return the phone. I finally asked to speak to a supervisor. He said his name was (Sydney or Cindy and he was a senior supervisor). I explained the whole situation and told him I needed to return the phone which I had just received 2 days ago. He asked me to confirm whether I had disputed the charge with my bank (the previous representative must have told him that). I said that I have and explained everything I just told you and also to the female representative. I let him know that I already have the same phone, which I ordered from another company, and I am keeping my phone number and my services with Cingular but that I no longer needed their phone. I explained to him that my bank had already given me a provisional credit for the charge they posted to my account and that I would like to return the phone. I told him that if they want me to keep the phone and the money, that would be fine with me. But if they wanted the phone, they should let me return it. He said he was going to look into this issue and get back to me within 24 hours. He took my contact info etc.
Well, 24 hours had passed and I am ABSOLUTELLY OUTRAGED and DISGUSTED to have JUST found out here on my online statement that they just put another 249.99 charge on my account here yesterday, after the phone call I had made to their customer service!!! Nobody got in touch with me, he never called but they just charged me 249.99 again!! And I'm sure this is because I told them I was given provisional refund from my bank. The time is ticking away, they wouldn?t give me an RMA number so I can properly return the phone which I've had for 3 days now, and I'm afraid the time is going to go by and the next thing they are going to say will be that it?s been more than a month (which I believe is the trial period length) and that I can for sure not return the phone any longer.
If you could please advise me what to do it would be more than appreciated. This is absolutelly unheard of and I just can't imagine how they can get away doing this! Oh by the way, when I was speaking to Anita, that female representative, after explaining to her that they weren't supposed to charge my card and send the phone in the first place back in July, because they were asking for a $100 deposit for which I never provided a form of payment, she said: ''well you provided us with a credit card in the first place when you made an order''! Can you believe that? I told her what their e-mail said: that unless I provide a form of payment for the deposit, my application will not be processed . I told her that the credit card info was there for the phone only, which couldn't be more clear, but she kept saying I gave them my credit card info. She was completely ignoring the fact the my credit card was given to pay for the phone ONLY, not for the deposit which is why they sent me an e-mail to provide them with a form of payment for the deposit. She was ignoring what I was saying and completely contradicting the e-mail which their company sent me before?. ?

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INPHONIC should change 0% customer satisfaction
Sep 3, 2005 6:54AM PDT

You should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.

thank you for nothing.

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Contact info if you need it.
Sep 4, 2005 4:35PM PDT

Hi,

I have not used Wirefly before but am considering it. After reading all the responses, I looked into them a little more. Here is their contact info from their websit "who is" information:

Good luck if you have been screwed!


InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US

Domain Name: WIREFLY.COM

Administrative Contact:
DNS Administrator dnsadmin@inphonic.com
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Phone: 301 883 0040
Fax:
Technical Contact:
DNS Administrator dnsadmin@inphonic.com
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Phone: 301 883 0040
Fax:
Billing Contact:
DNS Administrator dnsadmin@inphonic.com
InPhonic, Inc.
9301 Peppercorn Pl.
Largo, MD 20774
US
Phone: 301 883 0040
Fax:

Record updated on 2003-11-12 17:57:27
Record created on 1999-11-14
Record expires on 2009-11-14
Database last updated on 2005-09-05 02:30:54 EST

Domain servers in listed order:

UDNS1.ULTRADNS.NET 204.69.234.1
UDNS2.ULTRADNS.NET 204.74.101.1

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Wirefly-Customer Support
Sep 6, 2005 1:26AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

Regards,
Customer Support

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INPHONICS TELEPHONE NOS.
Dec 26, 2005 1:59PM PST

Address: 1010 Wisconsin Ave., Ste. 600
Washington, DC 20007
Phone: 202-333-0001
Fax: 202-333-5007

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number portability in wirefly
Oct 12, 2005 7:11AM PDT

Hi!
I had a similar problem. I got from wirefly. First they promised they would port my previous number to the current cingular account I was buying and after a month they tell me they could not do it! So now I am stuck with my new number!

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Liberty Wireless incompetence
Oct 17, 2005 7:44AM PDT

I requested my number to be ported to my new Liberty Wireless account in August. They couldn't do it, but strung me along through September until it was past the 30 day return deadline. Then when I finally gave up on them, they would not take a return on the phone, which was never even activated! To add insult to injury they now refuse to refund the first monthly fee I paid before I cancelled the account -- even though I was never able to use the phone for that time!!

Because I could no longer afford to be without a cell phone for my business, I signed up with a different carrier and got a different phone. Liberty Wireless has over $160 from me and I have their $40 phone that never worked.

This is either incompetence or a terrific scam. It's not worth getting my lawyer involved but I will submit complaints to the BBB, my state attorney general, and the Federal Trade Commission.

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INPHONIC - CUSTOMER SERVICE
Oct 27, 2005 5:44AM PDT

Dear mst01_80,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.

Thank you for your patience.

Regards,

Neil
[Inphonic - Customer Support]

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wish I would have seen earlier
Nov 10, 2005 3:31AM PST

I too have had terrible customer service with Liberty wireless. It is impossible to get a real person on the line when calling and if you do they have very poor customer service skills. You wait forever for your phone and than forever to get it activated. I finally got service and than when I went to pay the next months bill they deactivated me even after the payment had gone through. I haven't even attempted my rebate yet because I am sure it will be pure frustration and I will never get it anyways.

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Inphonic Customer Service
Aug 31, 2005 4:52AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.

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Follow up
Jun 30, 2005 5:43AM PDT

Hello ya'll just to update ya'll on my case, I too was denied my $100 rebate they said "my claim was denied because of the "postmark date did not fall within the required timeframe included on form." I was going to send them a nasty letter but sent a professional letter instead asking them to reconsider. After 2 months or so I got a letter in the mail with a 100-rebate check. So to all of ya'll out there good luck getting your rebate back and trying sending a letter with a copy of all your documents asking them to reconsider. It may or may not work but still try and thanks to all who put the company information it was useful.

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Inphonic Customer Service
Aug 31, 2005 4:45AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

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Inphonic
Jun 6, 2006 6:05PM PDT

We purchased 2 cell phones with $100 each rebates back in July 2005. After submitting forms 4 separate times in the 180day-210 day window, I sent an additional certified mail where they had to sign for it. The first 4 times, they said that the forms weren't right. I copied the forms the 5th time and forwarded a copy to the Better Business Bureau back in late March. I never heard back from them, so I figured it was a wash. Then yesterday, June 5, we got a FedEx letter with a check for $200 from Inphonic and the Better Business Bureau. We had written it off as a scam and I almost dropped dead when I opened it and saw a check from Inphonic for $200. Needless to say, we made an immediate trip to the bank. Good luck, I'd say contact the BBB and see what they can do for you.

Dave

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HELP! I am having the SAME problem!!!
Apr 13, 2005 9:41AM PDT

I was so relieved to stumble across your post!!! I have been dealing with this same issue since JUNE! Do you have any advice for me?

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Inphonic strikes yet again
Apr 13, 2005 10:56AM PDT

I really should have done some research & come by this forum earlier. Hindsight is always 20/20 =(. Seems I got luckier than half of the posters here, I wasn't charged for my phone from Inphonic & then not receive the rebate. I'm one of the ones that was in compliance for the $50 rebate which I keep getting turned down with false reasons for, "outstanding balance" on my cell bills & "past the 120 day period from service activation in order to get the rebate". On both counts, I've all the documentation from my purchase in 3/30/04 that clearly states otherwise, in print. They've got my cell activation as 4/2/04, but my phone was not activated until 4/22/04, clearly printed on my statements. They claim that my postmarked paperwork for the rebate request of 8/12/04 is not valid...the 2nd turn down for the rebate as of 4/8/05. I had to call back to get names of those I spoke with & when asked why I needed it, I relayed that I needed to contact the BBB & FCC over this. Then the rep said she was printing this last tidbit of what I was about to do into my file. Great, must mean "abandon possible rebate ship for the year 2006" in bold over my file. I just finished filing a complaint to both the BBB & FCC few minutes ago. Hope you all are justified for this crappy advertising/sales of Inphonic =(.
Morby

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BTW, Inphonic's & Wirefly's tele #'s
Apr 13, 2005 11:10AM PDT

I see that some of you weren't able to find any #'s to contact Wirefly or Inphonic.
Wirefly's # is 1-800-249-7632. The rep contacted me & I asked for a callback #.
Inphonic's # is 1-866-579-3062, fax 1-651-762-9717. The reps at Wirefly got tired of me & gave me Inphonic's #.

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Call your carrier companies
Apr 13, 2005 12:45PM PDT

Guys, call your carrier companies, tell them how Inphonics is representing them. I called mine, TMobile, told them everything Inphonics had done to me as well as other customers. They've put in queries into that company, are going to do some research from their side which may possibly end in their removal from any affiliation of services through Inphonics. I was asked if I could be used as reference towards this company & responded I'd be happy to oblige. Call your carriers in addition to filing complaints!

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Motorola gives links to Wirefly/Inphonic
Oct 11, 2005 10:55AM PDT

I have the Motorola V710. I was linked to Wirefly/InPhonic via Motorola.com and have gotten screwed out of my rebate too. The carrier is a good start. Thanks

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Wirefly Phone # and getting through to Customer Service
Jun 17, 2005 5:08AM PDT

I was worried about my shipment of a Motorola V710 as I selected Next Day Air/Overnight Shipment, and didn't even have the status showing a shipped tracking number two days later...I spent about 20 minutes today searching for a number to call, and found this board which worried me even more. Calling 1-800-300-7066 got me there but transferring to a CSR gave me a busy signal and hung up twice! I tried one more time, got through, and talked to a CSR about my order. She told me that my phone was going to be shipped today and I'd receive it on Monday (next business day)...I informed her how disappointed I was because they already ported my number to the new phone so now I have no cell phone to use for 4 days, and said, "Can you guarantee it will ship today?" She said yes. I asked for the CSR number and they gave 1-888-466-5651, and said I can call back later tonight to confirm it ships. At least I can breathe a little now...and FEEL like I'm getting what I paid for.

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Thanks for the numbers
Oct 28, 2005 5:30AM PDT

Now a have a place to call

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Inphonic Customer Service Response
Aug 31, 2005 5:20AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

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Inphonic Customer Service Support
Aug 31, 2005 5:12AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

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inphonic sucks, i lost my $200 in rebates.
May 5, 2005 5:28AM PDT

dont ever buy from them.