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General discussion

Poor customer support from Inphonic.com/Wirefly.com

Jul 19, 2004 9:53PM PDT

I placed an order on 6/17/04 which was the beginning of a nightmare! I could not get accurate inforamtion about my order and their customer service hides behind email because I was unable to contact anyone by telephone. I was told on one occasion(via email) that my order had been shipped but when I attempted to check on the shipping status I was informed that my order was still being processed. Finally, after three weeks I received the telephone with a congratulatory letter welcoming me as a customer and informing me of my new wireless telephone number with AT&T but by then I had decided to cancel my order and return the phone. I followed their instructions to return the phone and when I called AT&T to cancel the service I was informed that a number had not been activated for me and the number Wirefly/Inphonic told me was mine, was actually assigned to someone else and in use. When I called to get a return authorization I finally got to speak with someone in customer service who wanted to know why I wanted to return the phone. He didn't seem to be too concerned when I outlined the problems I had experienced.

Discussion is locked

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No one from customerinquiry@inphonic follow up my order
Sep 3, 2005 6:49AM PDT

You should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.

thank you for nothing.

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what a joke!!!
Dec 6, 2005 3:05AM PST

do not buy this crap

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Wirefly-Customer Support
Sep 6, 2005 1:16AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

Regards,

Customer Support

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WIREFLY - CUSTOMER SERVICE
Oct 30, 2005 11:18PM PST

Dear gorfam,

Our goal is 100% customer satisfaction and so we are sorry to hear of your concerns regarding our order processing.

As the leading retailer of wireless phones on the Internet, we activate over 100,000 satisfied new wireless subscribers every month. I am eager to investigate and correct any problems which may have occurred with your order.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.

Regards,

Neil
[Wirefly - Customer Service Department]

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Youn should change your name to IN(FONY) C
Dec 15, 2005 9:06AM PST

Crooks. We have laws and you will pay all your customers their money.Crooks.

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..
Jan 2, 2006 1:03AM PST

most people just dont follow the terms and conditions as set out on the rebate forms

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Greekgodmachine, who are you
Jan 2, 2006 2:41AM PST

I'm amazed at the amount of postings of yours which defend this company. I've read through this entire forum since it's inception; and, you can count on one hand the amount of 'satisfied' customers that exist. Your postings defy reality. Just thinking out loud here, are you an employee, owner, officer, investor,or somehow affiliated w/ this joke of a company.
If you are, I suggest you quit wasting your time defending this 'bogus' outfit and start investing your time on making it accountable to their customers.

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not bogus
Feb 1, 2006 8:40AM PST

bah!
im just sick of people that can't friggin read and follow simple 4 step instructions and then YELL and scream and b*tch and whine and look for someone to sue
instead of just doing what was asked of them in the first bloody place

im hurt, someone must owe me money

so many of you are admitting you forgot something or left something out or sent in too early, but somewhow that means it's the fault of the company from whom you purchased your phone

yes, they make rebates difficult for a reason
rebates make money because only like 30% of consumers actually send in for them in the first place and an even smaller percentage of those people actually follow the rules

they are designed to trip you up
and you fall for it

you blame the company for poor choices you make in making LARGE purchases, some of you are purchasing phones you can't even afford banking on a rebate! Jesus, if you can't afford it you can't afford it, a rebate offer isn't a guarentee

you can't blame the company for your poor choices
people should make INFORMED buying choices
and always go for the instant rebate...

also as for satisfied customers... 9 out of 10 UNHAPPY customers will tell at least 10 people

3 out of ten happy people will say a word

do the math bucko

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The only way to deal with trolls
Feb 1, 2006 9:08PM PST

is to limit your reaction to reminding others not to respond to trolls.

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and yet... you respond
Feb 3, 2006 1:38PM PST

im sory
but you know what
helf these people are screaming because they dont get a rebate because they didn't deserve it, because they didn't read and follow the fine print
THEN INPHONC is on here making the rebate people look like mornons with their heads UP THEIR BUMS when they ARE THE ONES issuing the directives that must be followed

anything to keep up appearances
this whole things is stupid and distgusting

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GreekGodMachine
Feb 8, 2006 1:18AM PST

I agree. All of the posts from this person support the scam operations. They must be a front for the rebate company. Read the GreekGodMachine's Bio. It reads: "I am God". This pretty well tells you what kind of a person this is.

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The only way to deal with trolls...
Feb 8, 2006 4:01AM PST

is to limit your reaction to reminding others not to respond to trolls.

GGM is a troll, nothing more.

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a troll with information
Feb 8, 2006 12:05PM PST

but some people get information
and some people... get screwed... such is life

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GGM troll
Feb 9, 2006 1:45AM PST

I think GGM real name is BIG DAVID '' The internet rebate RIP-OFF KING''. CEO INHPONIC INC

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hehe oh man delusions
Feb 8, 2006 12:07PM PST

some of the posts actually have updated information in order to help people resubmit their rebate claims

but as a god i decide who is worthy and who is not

Happy

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thank you
Feb 8, 2006 12:17PM PST

for paying attention to me

you should worship me too by the way... hehehe

oh man
im so witty

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David AKA GGM
Feb 9, 2006 2:03AM PST

I sure you are worshiped at INPHONIC INC. You and Doreen are doing a great job...As the RIP-OFF voice. We all love both of you for the cover up.....

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AMSCO... you make no sense.
Feb 10, 2006 5:16AM PST

you think greekgodmachine is the same person as this david stienberg person you hate so much? that doesn't make any sense?

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Inphonic Customer Support
Aug 31, 2005 3:26AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.
Thank you for your patience.

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FRAUD ALERT younevercall.com/wirefly.com/inphonic.com

My experience with younevercall.com (inphonic.com) has been an absolute nightmare and I am currently consulting an attorney in regards to taking legal action against the company. The message below is a message I sent to my bank's fraud department explaining some of my experience with younevercall.com (same company as inphonic).


?This is a MAJOR SCAM and before I even begin to explain what has happened here, I need to alert you that what this company is doing is absolutely unheard of and could not be more illegal than it is. If you look into my account history, you will notice that back in July, there was a charge in the same amount from the same merchant. I have sent an e-mail on here regarding the charge, and was sent all the appropriate forms so I can properly dispute the charge. What happened back in July is that I ordered a phone from younevercall.com. I got an e-mail from them letting me know that my application was approved but that Cingular is asking for a $100 deposit. The e-mail also said that unless I provide a form of payment for the deposit, they will not proceed with the processing of my application. It said that if I didn't wish to pay the deposit, no reply was necessary. Well, for some very strange reason, 2 days later, they sent me another e-mail letting me know that my phone was getting shipped! This wasn't supposed to happen at all which is the reason I disputed the charge. Also, because of the delay in the processing, the phone which wasn?t supposed to be sent to me at all, arrived at my house with my being on vacation in Europe. While overseas, FedEx attempted to deliver the phone but nobody was here to sign. It was shipped back to the sender after about a week. In the meantime, I had returned to the U.S. and have disputed the charge. I was given provisional credit from Washington Mutual (my bank). By the way, I had attempted to contact the merchant directly numerous times, including by e-mail. I heard from them once. The e-mail said "looking into this issue now". That was the first and last time I had heard from them.
Once, I had returned to the States, since it appeared that they were no longer asking for a 100$ deposit and I still needed a new phone, I asked if it was possible to have the phone shipped again and if not, whether I could fill out another application. I also said that I had found out from FedEx online tracking that the original package had been returned to them. Well, after not hearing from them at all for over 10 days I went ahead and ordered the same phone from another website. Two days later, I get an e-mail from younevercall.com, acknowledging the receipt of my e-mail by the office of the president (?!) and also letting me know that my phone was going to be shipped to me. Also, the e-mail said that FedEx had lost the package, which according to the FedEx online tracking, is not true. On FedEx.com, it said the package had been returned to sender. The merchant didn't get in touch with me at all for 2 weeks and then all of a sudden, they are letting me know my phone is being shipped! Well, by then I had placed an order with a different website and I no longer needed their services. After receiving the phone, ( this was 3 days ago), naturally, I was getting ready to send it back. On the receipt which came with the package, it said I needed to call and request an RMA (return merchandise authorization) number before returning the package. So, yesterday, I called and this is when even more ridiculous things started happening.
I was speaking with somebody called Anita. After letting her know that I would like to return the phone, she first told me that I had 2 phones and was asking me which one I would like to return! After a long time she said she realized that was because they had sent one phone before and the second phone was a replacement. Then immediately she said that it is too late to return the phone!!! I was speaking with her yesterday, and it had been only 2 days since I had received the phone!! I explained everything to her but she said that my trial period was over (they counted the trial from the original order date back in July when they weren't supposed to send the phone at all!). She then looked into all the e-mail correspondence and tried to blame me by saying that I still wanted the phone after returning to the country. I cannot even remember all the insane things she was saying, but it was more than clear that no matter what I said, she would not allow me to return the phone. I also told her that I had disputed the charge a long time ago and that I was given a provisional credit from my bank. Anyway, no matter how many times I tried to explain that they weren't supposed to have sent the phone in the first place and all other illegal things they have done, and the fact that I had just received the phone 2 days ago, the answer was no. I could no longer return the phone. I finally asked to speak to a supervisor. He said his name was (Sydney or Cindy and he was a senior supervisor). I explained the whole situation and told him I needed to return the phone which I had just received 2 days ago. He asked me to confirm whether I had disputed the charge with my bank (the previous representative must have told him that). I said that I have and explained everything I just told you and also to the female representative. I let him know that I already have the same phone, which I ordered from another company, and I am keeping my phone number and my services with Cingular but that I no longer needed their phone. I explained to him that my bank had already given me a provisional credit for the charge they posted to my account and that I would like to return the phone. I told him that if they want me to keep the phone and the money, that would be fine with me. But if they wanted the phone, they should let me return it. He said he was going to look into this issue and get back to me within 24 hours. He took my contact info etc.
Well, 24 hours had passed and I am ABSOLUTELLY OUTRAGED and DISGUSTED to have JUST found out here on my online statement that they just put another 249.99 charge on my account here yesterday, after the phone call I had made to their customer service!!! Nobody got in touch with me, he never called but they just charged me 249.99 again!! And I'm sure this is because I told them I was given provisional refund from my bank. The time is ticking away, they wouldn?t give me an RMA number so I can properly return the phone which I've had for 3 days now, and I'm afraid the time is going to go by and the next thing they are going to say will be that it?s been more than a month (which I believe is the trial period length) and that I can for sure not return the phone any longer.
If you could please advise me what to do it would be more than appreciated. This is absolutelly unheard of and I just can't imagine how they can get away doing this! Oh by the way, when I was speaking to Anita, that female representative, after explaining to her that they weren't supposed to charge my card and send the phone in the first place back in July, because they were asking for a $100 deposit for which I never provided a form of payment, she said: "well you provided us with a credit card in the first place when you made an order"! Can you believe that? I told her what their e-mail said: that unless I provide a form of payment for the deposit, my application will not be processed . I told her that the credit card info was there for the phone only, which couldn't be more clear, but she kept saying I gave them my credit card info. She was completely ignoring the fact the my credit card was given to pay for the phone ONLY, not for the deposit which is why they sent me an e-mail to provide them with a form of payment for the deposit. She was ignoring what I was saying and completely contradicting the e-mail which their company sent me before?.?

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You should change to 0% customer satisfaction. I did sent my
Sep 3, 2005 6:50AM PDT

You should change to 0% customer satisfaction. I did sent my complain to customerinquiry@inphonic about my order. You did reply back two days later, but state that my order been follow up. Two weeks later, I sent you a email about update of my order. Guess what? I hadn't receive any reply from Inphonic for more than a month.

thank you for nothing.

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Wirefly-Customer Service
Sep 6, 2005 1:14AM PDT

Dear Valued Customer,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you. Thank you for your patience.

Regards,

Customer Support

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I have had hard time to call the customer service
Oct 5, 2005 5:40AM PDT

of younevercall.com, which is another wirefly.(I was stupid and didn't know) One week of calling back and forth is exhausting and I am giving up. The deadline for a complete refund has passed and we have exchanged the phone once. Can I complain this company for its misleading customer service to BBB, where they still get an "A" rating.

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CUSTOMER SERVICE - INPHONIC
Oct 22, 2005 8:30AM PDT

Dear beforestforever,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.

Thank you for your patience.

Regards,

Neil
Customer Service Department
(Inphonic)

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(NT) (NT) YOU ARE A FRAUD
Oct 22, 2005 9:08AM PDT
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INPHONIC - CUSTOMER SERVICE
Oct 30, 2005 11:01PM PST

Dear hh,

We are sorry to hear of your experience. Our goal is 100% customer satisfaction.

Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation and ensure that somebody follows up with you.

Thank you for your patience.

Regards,

Neil
[Inphonic - Customer Service Department]

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Dear Inphonic Service Rep:
Dec 5, 2005 11:52PM PST

Perhaps you could spend LESS time posting the same response over and over, and spend MORE time mailing us our rebates. I am owed $300 in rebates that I submitted in AUGUST and still have not received a penny. DO NOT CONDUCT BUSINESS WITH WIREFLY/INPHONIC.

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Rebates
Dec 8, 2005 1:51PM PST

I too have 'patiently' been awaiting my 3 rebates for $200 regarding the purchase of 2 phones through Wirefly in Feb,'04. I received the 'usual' response of my rebate submissions not being legible, not fulfilling all the requirements, etc. After a terse response on my part to their denial, I received a response that my rebates were being processed and would be in hand by end of December. I responded by saying that if not received by end of month, I will be deducting this amount from my credit card company to which I charged this purchase. I will be taking this action if the rebates are not in my hands by the promised date. The clock is ticking....

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Wirefly Rebates
Dec 27, 2005 5:53AM PST

Hi
You referred to a rebate submission form? Where did you get this form? They will owe me about $400.00 (60 days from 11/28/05) and I don't want to be the one screwing up this time.
Thanks
Ken Smith

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rebate forms
Dec 27, 2005 3:16PM PST

You need to go to www.whereismyorder.com to download your rebate forms, they will ask you for your order number and it will list your order summary and your rebates you are intitled too.