Browsers, E-mail, & Web Apps forum

General discussion

Pointer freezes then PC resets itself in IE 6

by bgreene1 / October 12, 2008 10:48 AM PDT

I am using IE6 with Win XP on a Dell desktop PC. Recently, the mouse pointer freezes when I push the down scroll button in the browser window. The pointer just sits there and is completely non-responsive to mouse movements. Then a few seconds later, the whole PC resets itself (not a controlled Win XP shutdown, but an immediate hard reset as if I had switched off the power for a second).

I've had this same PC for about 2 years, and I never had this problem until recently. Any advice would be greatly appreciated!

Discussion is locked
You are posting a reply to: Pointer freezes then PC resets itself in IE 6
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Pointer freezes then PC resets itself in IE 6
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Until someone else comes along...
by glenn30 / October 12, 2008 11:41 AM PDT

I would offer the following as a starter. Freezing of the mouse may indicate a faulty mouse... I had this happen recently on a less than two year old computer. First try another mouse and see what happens.

As to the hard shut down that follows I can offer no solution. Hopefully the mouse may be the whole problem. Cheap and easy to fix.


Collapse -
Two ideas.
by R. Proffitt Forum moderator / October 12, 2008 11:46 AM PDT
Collapse -
Thanks Glenn and Bob
by bgreene1 / October 13, 2008 11:33 AM PDT
In reply to: Two ideas.

I will try those suggestions. Thanks!

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?