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Question

PN51 550 samsung tv issues with att uverse

by Vtnoyes / September 1, 2011 12:12 PM PDT

When powering up, tv won't recognize hdmi connection with att uverse box. I've tried 3 different hdmi cables, had a samsung service tech come out, replaced the tv to best buy, replaced the att box & it still happens. I have to disconnect hdmi & change tv source to get my connection almost every time... Very frustrating. Love the tv, not sure about uverse...

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All Answers

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Answer
PN51 550 samsung tv issues with att uverse
by Samsung_HD_Tech Samsung staff / September 5, 2011 10:28 AM PDT

Vtnoyes,

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already tried 3 different HDMI cables
by Vtnoyes / September 5, 2011 11:01 PM PDT

is there a recommended product? I've used a technician provided cable, a "higher" quailty (ie. - more expensive) one from Best Buy, and yet another from the Shack. I've dropped about $125.00 on cables alone...

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Answer
A test I use.
by R. Proffitt Forum moderator / September 5, 2011 11:18 PM PDT

Usually I notice that my other devices work fine. It's a sad fact that I notice cable boxes seem to exhibit this problem more often than other devices (like Xbox, PS3, DVD/BD players.)

You get the feeling that these boxes are shuffled around the customers in some hope they will stay out there.
Bob

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Answer
samsung tv issues with att uverse
by suzblank2 / March 10, 2012 1:14 AM PST

Did you ever find a solution? We are having the same problem. It appears to drop the connection when we turn on the tv.

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