It also has no scratch or mark or anything that is physcial damage and the tech didnt even look at it or anything just snapped picture and left. how unprofessonal.
I was watching tv and turned it off for a minute and went to turn it back on and then i noticed audio but no video and looked down to the right side and it created a internal crack. i contacted samsung and they sent thier tech out to check it out and then he only took pictures of the crack and i was telling him arent you going to check out the other problem too and he wouldnt i never met anyone so rude. then they called the next day and said samsung said it was physcial damage. i was like how is that physcial damage. i told them do you know how hot this brand of tv gets and that i looked online and seen mutiple people that has had the same problem. so they told me to call samsung to appeal it. which i did and they said some one from there service department is going to call in the next 2 days. its still under warranty. i have never had so much problems with a warranty claim. has anyone had these problem and what should i do?