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PN50C680 No Video But Has Audio And Internal Crack

I was watching tv and turned it off for a minute and went to turn it back on and then i noticed audio but no video and looked down to the right side and it created a internal crack. i contacted samsung and they sent thier tech out to check it out and then he only took pictures of the crack and i was telling him arent you going to check out the other problem too and he wouldnt i never met anyone so rude. then they called the next day and said samsung said it was physcial damage. i was like how is that physcial damage. i told them do you know how hot this brand of tv gets and that i looked online and seen mutiple people that has had the same problem. so they told me to call samsung to appeal it. which i did and they said some one from there service department is going to call in the next 2 days. its still under warranty. i have never had so much problems with a warranty claim. has anyone had these problem and what should i do?

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more info

It also has no scratch or mark or anything that is physcial damage and the tech didnt even look at it or anything just snapped picture and left. how unprofessonal.

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Need Help or Info

What to do with this plasma tv problem. any information would be nice. thank you

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