That's a pretty outdated site, and I'm looking into that.

As far as the current issue at hand, the best I can suggest is to have the unit serviced. If it's always done that, it probably should have been addressed immediately. If you're still under warranty, you could call 800-SAMSUNG and have it inspected; otherwise, they can still inspect it, but the cost will likely be out of pocket.

If you're in the U.S., register your product online, and you may be able to qualify for an additional 3 months of warranty coverage. You can do that here.