Computer Help forum



by xXGHOSTXx30 / May 17, 2015 10:37 AM PDT

Hi so here it is i had or have alot of virisus on my computer i had random pop ups and all that so i downloaded malwarebytes it scanned my commputer after that it deleted alot of things alot of files and i just turned my computer off then i turned it back on and all my internet browsers were there but when i clicked on them i couldint use them so i went to restore my computer there was only one option so i did it malwarebytes was deleted i think the vurisis are back but i still cant use my internet browsers it say eror because my computer isint updated blah blah and here i am im sorry im not realy a computer guy so you will have to work with me i just want to use my internet like google and internet explorer thx for your help

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No OS, no PC details.
by R. Proffitt Forum moderator / May 17, 2015 10:43 AM PDT

Let's read more about you and your PC. How have you solved these infections in the past?

Some folk just restore the machine to its factory condition.

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by xXGHOSTXx30 / May 17, 2015 11:04 AM PDT
In reply to: No OS, no PC details.

Thx for replying so quickly its a windows 7 like i said im not a tech guy i dont realyundetstand all this can you tell me what you need and i will try.

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Sorry but such is technical.
by R. Proffitt Forum moderator / May 17, 2015 11:08 AM PDT
In reply to: thx

I had hope you would reveal how you usually get this fixed. I could launch into scans with Grif's links and resetting connections but here we have a PC that runs Windows 7. That tells me you may be better off using methods you used before.

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by xXGHOSTXx30 / May 17, 2015 11:19 AM PDT

I dont know what your saying i know im horrible at this but can you just show me how to reset my computer then thx

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Even resetting varies with make and model.
by R. Proffitt Forum moderator / May 17, 2015 11:23 AM PDT
In reply to: idk

So let's try one more time. What did you do the last time you needed your PC fixed?

Remember that there is no one way to fix such an issue. It depends on what this PC is, what the owner can accept (a factory reset should put it back to working but what if the owner had it setup by the Gek Quad?)

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Do it again
by James Denison / May 19, 2015 9:15 AM PDT

and this time after cleaning, go into Help, then Restore area, and turn it off, then back on, which will delete all the former Recovery files, which obviously are infected too.

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