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Plugging HDD to PCI SATA Card disabled QH Total Security

by siladitya1500 / May 11, 2011 5:19 AM PDT

My PC config. is Intel Core-2-Duo-E4500, Intel D945GCNL MB, 2Gb DDR2
RAM, 2x160Gb Seagate PATA HDDs, LG SATA DVD R/W. I have Win XP SP-2 with
Quick Heal Total Security,2011 installed in my PC. Now I have plugged
in a PCI SATA controller card at the PCI Slot. Installed the Drivers
using vendor's cd. Then I have plugged one Seagate SATA 160Gb
HDD(partitioned and formatted) into the card to use it as mass storage
device and not for the RAID purpose. Windows Device Manager
shows WinXP Maxtor SATA/150 PCI Card installed under SCSI and Raid
controllers. Besides, Win explorer shows the drive. But the QH Total
Security is malfunctioning after plugging the SATA HDD. Some basic
features viz. email protection, spam protection, firewall protection,
external drives and devices and anti malware protection are disabled
automatically. Then I have typed 'services.msc' from Run option and
manually start the 'core mail protection' followed by restarting 'core
scanning server' but no result. Those features are still disabled and
describes it as technical error. But when I remove the SATA HDD from the
PCI SATA controller card, everything is ok and those features are
running well. There is no problem with QH while running PC with that PCI
SATA Controller Card without attaching the HDD. How can I short out
these problems so that I can use the HDD as mass storage device using
that PCI SATA Controller Card as above without any problem from QH
Total Security? I need your help. Sad

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Sounds like a bug.
by R. Proffitt Forum moderator / May 12, 2011 11:51 AM PDT

If uninstalling and reinstalling QH doesn't fix it, it is time to tell QH about the new bug you found.

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In addition to contacting QH ...

as Bob told you, I would suggest contacting support for the specific SATA controller card you installed. Sometimes the hardware manufacturer is aware of a problem and has a fix for it before the software manufacturer.

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