Laptops forum

Question

plugged in not charging. (already uninstalled/reinstalled)

by jovonaboat / May 29, 2012 11:01 PM PDT

Hi as of yesterday my HP dm4 laptop has stopped charging saying the ac adapter is "plugged in, not charging". I've looked around the internet for a solution and the two most common ones seem to be to uninstall and reinstall the battery using device manager (which I did to no avail), and to calibrate the battery but that requires me to charge it first so that idea's out the window as well. any more suggestions would be greatly appreciated. btw the laptop is only about 4 months old bought new not used.

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All Answers

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Answer
Re: 4 months old
by Kees_B Forum moderator / May 29, 2012 11:04 PM PDT

That means you still have warranty. Back to the shop and let them check if it's the adapter, the battery, the motherboard that needs to be replaced or a software/settings issue.

Kees

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Answer
Batt/adapter
by pgc3 / May 30, 2012 12:01 AM PDT

It is easy to check the inverter with a volt ohm meter which is (from my experience) more apt to be the bad unit than the battery. But as a prior poster mentioned, it should be a warranty issue and whatever it might be should be covered by the manufacturer. Call HP tech support or if you purchased it from a local dealer you might touch base with them. Good luck!

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Answer
4 months old
by Cheron_HP HP staff / July 12, 2012 4:10 AM PDT

Hi jovonaboat,

I work for HP and if you need assistance in contacting HP regarding this issue with your notebook not charging please email me your product and contact information to psgsocialmedia@hp.com. Please include in the subject line Attn: Veronica-Cnet.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

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