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Question

Plugged in, Chargng (!) stuck at 0% - ASUS Vivobook

Sep 6, 2017 5:10AM PDT

Hello to everyone,

So I have an Asus Vivibook pro N552VW laptop, and as my one year guarantee for the battery expired, my laptop stoped charging. I read all the other discussions on the Forum related to such problems, although in most cases the indication seems to be plugged in - NOT charging.

In my case my laptop run out of battery overnight, took a bit of an extra time to start again once i plugged it in and ever since is stuck at 0% charge. I tried all the recomended solutions, such as disabling the drivers and holding down the power button for 60s but none of it seems to work.

My laptop had been overheating excessively lately, and I was about to have it cleaned up, but everysince my battery stopped charging the heating up stopped also.

What I would like to determine, hopefully with some help from the forum, is whether the problem lies on the battery, in which case I will have it replaced, or maybe lies on the cord which looks quite worn off. Is there anyway to determine that whithout ordering a new cable?

I also installed BatteryBar to have a better look on the battery and it show 40% battery wear (is that too much for a 1 year battery on a highly used laptop?) but also shows that it is charging (?) though the charging rate remains at 0%.

The battery is buit in so any suggestion that includes removing the battery unfortunately won't work.

Any ideas?

Discussion is locked

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Answer
Addition
Sep 6, 2017 5:42AM PDT

Forgot to mention that after I uninstall and reinstall the Microsoft ACPI - Compliant the battery icon starts showng the charging graphic (battery filing up) which only lasts very shortly so I cannot check if it actually charges for that period of time.

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Answer
About the battery wear. Can be spot on.
Sep 6, 2017 6:36AM PDT

And at that heavy a wear, a sign you need to try a new battery.

But why is it OK for a 1 year battery to have that much wear?

-> The battery is a 300 cycle rated product. So if you used it on battery power daily, charging at night you could easily get this much wear. I don't know why folk don't know that the best rule is ABC. (Always Be Charging.)

That is, keep it on the mains as much as you can to avoid battery wear and issues like you face now. The problem I hear is that the person wants proof it's the battery. We slip in a new battery to see if it's that!

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to R. Proffitt
Sep 6, 2017 10:39AM PDT

Thanks for the reply, sure, propably I won't avoid replacing the battery, just wanted to see if there is something that might be wrong I am not thinking of. Since also there is not even Asus Service or Customer Support in my country so that means some extra trouble.

Funny thing is, the battery wear indication in BatteryBar droped to 30% since my original post and the battery total capacity increased also.

Btw that's pretty much how I use my laptop, it is 80% of the time on charge. Maybe the overheating of the laptop caused the issue in some way.

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Heat has turned out to be bad for batteries.
Sep 6, 2017 2:03PM PDT

There is now a lot more data on Lithium battery wear. It's on the web but I'm approaching as we do at the office. To test the battery is too expensive. More than what batteries cost today so we just don't unless the owner wants to pay by the hour. Otherwise we slip in a battery and given your story that's usually the fix.

However I worry that you might not know about canned air use. For almost all models you want to stick to the 1st of the month canned air to the vent routine. It may sound excessive but it works out because folk may skip a month and this keeps it clean.

If the laptop never had such a regimen then you tell them to do a deep clean. Cover off, keyboard off so you can do a thorough job. Many YouTubes about this work.

There is also a chance it could be the charger or the motherboard but that's the lower percent incidents.

If the machine was used on soft surfaces or vents blocked, talk to the owner about a cooling pad. Even a passive one is good.

Post was last edited on September 6, 2017 2:03 PM PDT