PLS READ: Windows Blue Screen Issue

by uncguitarist Feb 7, 2008 12:32PM PST

I just bought a Dell XPS M1330 and received it on 2/1/08. I have had multiple blue screens and am getting nervous about what might be causing them. I get a message that says Windows has encountered an unexpected error and that it is dumping its memory, etc etc. When the computer restarts I get the following error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84379B98
BCP3: 84D163D0
BCP4: 857D2008
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020708-01.dmp
C:\Users\Dave\AppData\Local\Temp\WER-35630-0.sysdata.xml
C:\Users\Dave\AppData\Local\Temp\WERB76C.tmp.version.txt

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Can anyone help with this?

Thanks,
David

Discussion is locked

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received it on 2/1/08. I have had multiple blue screens

by r. proffitt Forum moderator Feb 7, 2008 8:26PM PST

This is one week old so you are squarely inside a warranty issue. Ask for a fix or return. Could be as simple as bad ram.

Bob

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Blue Screen

by A.L. Feb 7, 2008 10:07PM PST

I had the same issues, lots of blue screens on my new Vista system.
I opened the Dell support centre and chose "Assistence from Dell" /Dell Connect.
I got an immediate response and using "Remote assistance" Dell fixed the problem. I never did understand what the problem was but the computer has been flawless ever since.
I have to say I was very happy with the quick support.
Ann

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RE:PLS READ: Windows Blue Screen Issue

by Atishay Jain Feb 17, 2008 10:19PM PST

Hi,
Please copy and paste the exact error message in the google search bar and you will be able to get the answer to your issue.

And if this does not resolves your issue, just visit the site www.dell.us.com/support and there is a very comprehensive support pages for so many issues and especially for the BLUE SCREEN ERRORS.

And if that does not help you either, get in touch wih the Free Life time Phone support and the Technical staff in the call center is AWESOME and if they find any serious issues with your system, you will be given a fresh replacement of the system.

Dont worry at all....please follow these simple steps and I'm sure you will be able to find the resolution of your issue. The phone numbers are available at the Dell's site and if you are not able to find them, just write to me at pankaj_jain_mca@yahoo.co.in.

Thanks and Regards
Pankaj Jain
India

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RE: RE:PLS READ: Windows Blue Screen Issue(contd...)

by Atishay Jain Feb 17, 2008 11:13PM PST

Hi,

The site which you have to visit is www.support.dell.com and the phone support no. is 1-800-232-8544 and Please have your Express Service Code ready when calling.

Thanks and Regards
Pankaj Jain
India

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Using Zone Alarm?

by dratner Feb 18, 2008 12:44AM PST

My new Dell XPS420 was having bsod's also. I uninstalled Zone Alarm and the system is stable once again.

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Same issues here...

by glenn30 Feb 18, 2008 4:06AM PST

I too cannot use ZoneAlarm (for Vista) on my Vista operating system... new computer and well equipped. Would like to use ZA that is my preference but had to uninstall it due to bogging system to a crawl especially when booting and shutting down. After that everything returned to normal.

For what it's worth!

Glenn

PLS READ: Windows Blue Screen Issue

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