Windows 7 forum

Question

pls help im lost

by angi1981 / May 4, 2012 3:37 PM PDT

few days back my laptop got a virus and i have lost pictures videos documents and everything.that virus made all folders empty and also empty everything in start button.so after that one of my friend installed windows 7 and also after that he tried to recover my lost files using a recovery software which is called recuva.but no luck.is there anyone who can help me!pls helppp.thanks

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All Answers

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Answer
Probably not
by Jimmy Greystone / May 4, 2012 8:46 PM PDT
In reply to: pls help im lost

Probably not. Before the OS was reinstalled (and if you had anything other than Windows 7 before, your friend likely compounded your problems by giving you a pirated copy) there might have been some chance, but installing an OS made it that much more unlikely to get anything.

Of course if we knew what virus you had picked up, it might be easier for someone to tell whether it deletes files, encrypts them, or maybe just hides them from the OS. Unfortunately there are just too many key details missing to really be able to offer much of an answer. Did your friend clear out the virus before installing Windows 7, did he format the drive during the Windows installation, what virus was it you were hit with, etc. So without knowing any of those, the best answer that can be given is that your files are gone forever with no hope of recovery.

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thanks a lot
by angi1981 / May 16, 2012 10:25 AM PDT
In reply to: Probably not

Hi Jimmy,
thanks for your reply.no he didnt clear out the virus, just installed windows 7 and did format.bytheway i have no idea what was the virus.but it kept telling me i have got a virus and do a scan which was called S.M.A.R.T scan,so i did what it said then all gone. Cry thanks again for reply.

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Why files were only hidden, not lost. Also re: S.M.A.R.T
by Carol~ Moderator / May 16, 2012 9:12 PM PDT
In reply to: thanks a lot

angi..

In case you didn't see what I recently posted in the (duplicate) thread you created in the Spyware, Viruses & Security forum, it reads as follows:

'Yesterday you also replied to your duplicate post created on 5/04/12 in the Windows 7 forum. Along with your thanks, you wrote:

"i have no idea what was the virus.but it kept telling me i have got a virus and do a scan which was called S.M.A.R.T scan, so i did what it said then all gone."

If you read, "Remove Smart HDD (Uninstall Guide)", you will find where it states:

"Smart HDD is a fake hard drive optimization and analysis program that displays false information so that it can scare you into thinking that there is something wrong with your computer's hard disks...

Once installed, Smart HDD will be configured to start automatically when you login to Windows. Once started, it will pretend to perform a S.M.A.R.T. Check routine that supposedly examines your hard drive for S.M.A.R.T. errors. When it has finished it will present you with a S.M.A.R.T. Repair screen where it will display a fake hard drives diagnostic report. This report will state that there are numerous issues with your computer's hard disks and then prompt you to repair these issues. If you attempt to repair any of these issues, though, it will first state that you need to purchase a license. Some examples of the fake problems that it will report are: .. "

If this should happen again in the future, I would suggest FIRST looking at where the warning is coming from. If you don't see your A/V's logo (or another application YOU installed), do not proceed any further. If you have any doubts, you can always post here (with the name) and ask. Quite a few of the removal guides, found as a result of a Google search are "questionable", at best. It's why many of us have a safe browsing tool such as Web of Trust (WOT) installed.'

Best of luck in the future..
Carol

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Answer
HERE'S GRIF with some hope.
by R. Proffitt Forum moderator / May 16, 2012 12:25 PM PDT
In reply to: pls help im lost

There is the virus/malware/trojan (hey, you call it whatever you want?) and Grif notes UNHIDE.EXE that is probably the next step.

But since someone didn't do that but installed Windows 7 this sounds more like the hard way to learn the backup lesson and to research this stuff (or ask here) before you install the OS?

Here's Grif and please read it -> http://forums.cnet.com/7726-19411_102-5107759.html?tag=permalinkPost;msg5300947

Sorry to catch this AFTER your friend wiped you out. Share this with them so they know better next time.
Bob

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