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Please read harder than sounds. Mic issue

by tmurray7004 / December 9, 2014 10:43 AM PST

I have a HP revolve 810 on a slim line docking port.
Windows 8.1 pro
Computer Bios up to date
Docking port Bios up to date
Windows wiped off and reinstalled
New docking station
second computer with this issue
Sound and audio drivers deleted and reinstalled and up to date
Windows up to date
Tried with 3 different mics, all three work on other computers
No issues that windows sees
Windows up to date
Disabled on board mic in bios

If I plug a mic into the port on dock it sees the line in but registers no sound. registers on internal mic, so disabled t in bios with no luck. can see everything on dock and use it just fine, second dock. If I plug headset with attached mic, I get sound but no voice registered. Spoke with HP many times they have no ideas. Has anyone seen this before? Any thoughts would be much appreciated.

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All Answers

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There's your clue.
by R. Proffitt Forum moderator / December 9, 2014 11:04 AM PST

You're in what looks to be the unsupported area of a clean Windows install. "Windows wiped off and reinstalled"

Not only would you need the drivers installed in the order HP tells you but there may be helper apps required. Sorry but only HP may know the recipe.

Yes, you talked to HP but their support is a zero here too. long story so back to the supplied OS and try again.

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Mic issue
by tmurray7004 / December 9, 2014 9:04 PM PST
In reply to: There's your clue.

Thanks Bob. Yes agreed on all. Have worked with hp on reinstall of windows twice. Different techs. Order did it seem to matter. The best I can get out of them is its a windows issue, which I don't totally disagree but windows sees the device it just will not function. Leads me to software issue but DTS audio software is installed with same results. So puzzled. Windows sees it but two different software apps can't access it. Thanks once again.

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I wish I knew the exact formula.
by R. Proffitt Forum moderator / December 9, 2014 11:53 PM PST
In reply to: Mic issue

The basic clean Windows install is pretty well known but as hardware got more complex beyond the usual OS and drivers you have apps. HP seems to have dismissed any notion that folk will load another OS. Sony did that years ago.

That's why I think you may be stuck with the supplied OS. The dock only complicates it further. If HP can't get it to work, then you should go for a refund and try some other machine.

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