getting the recovery media from Dell .
I am new to the forum, so I apologize if I am supposed to post questions elsewhere. I have taken on the task of restoring my Mother in Laws dell 2305. I am not by any means a PC expert, but I have had to restore my own PCs in the past, so I assumed this would be pretty straight forward, NOT.. She upgraded to windows 10 awhile ago, so the option to revert is no longer. All I want to do is reset the pc back to factory. The only CD she has that came with it is for drivers. There are no previous restore points. I have gone through settings and restore, and continually get hung up on the blue screen that says to choose keyboard, where nothing works and i have to shut PC to try yet another option that brings me back to this screen. Is there a way for me to restore this POS somewhat easily in layman's terms? I am currently downloading windows 10 to a usb drive, to try an boot that way, but for some reason I do not think that is going to solve my issue. I am logged in under her name which says she is administrator. I need to get this PC back to her ASAP, and feel badly that I can not complete this (what used to be) simple task. Please, and thank you...

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