Computer Help forum

Question

PLEASE>>>> PC restore issues

by wandido / August 26, 2016 7:11 AM PDT

I am new to the forum, so I apologize if I am supposed to post questions elsewhere. I have taken on the task of restoring my Mother in Laws dell 2305. I am not by any means a PC expert, but I have had to restore my own PCs in the past, so I assumed this would be pretty straight forward, NOT.. She upgraded to windows 10 awhile ago, so the option to revert is no longer. All I want to do is reset the pc back to factory. The only CD she has that came with it is for drivers. There are no previous restore points. I have gone through settings and restore, and continually get hung up on the blue screen that says to choose keyboard, where nothing works and i have to shut PC to try yet another option that brings me back to this screen. Is there a way for me to restore this POS somewhat easily in layman's terms? I am currently downloading windows 10 to a usb drive, to try an boot that way, but for some reason I do not think that is going to solve my issue. I am logged in under her name which says she is administrator. I need to get this PC back to her ASAP, and feel badly that I can not complete this (what used to be) simple task. Please, and thank you...

Discussion is locked
You are posting a reply to: PLEASE>>>> PC restore issues
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: PLEASE>>>> PC restore issues
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Maybe try
by itsdigger / August 26, 2016 8:02 AM PDT

getting the recovery media from Dell .

Collapse -
Answer
Has it been more than 30 days after the W10 upgrade?
by R. Proffitt Forum moderator / August 26, 2016 8:17 AM PDT

If so the old Windows license is revoked. You can install W10 using Microsoft's Media Creation Kit. I've used that and had little to no issues.

Collapse -
Answer
Dell support?
by Willy / August 26, 2016 8:18 AM PDT

If win7 was the old OS, you can try to d/l the OS from them provided you can once you verify the status. Dell has that option -OR- as another poster offered get the discs/flashdrive OS restore.

Since this is already win10 and you appear to get something loaed, I stringly urge you to find the "OS key #" prior to any major reloads in case you can recover the win10 install. I use Majic Jellybeans s/w which runs and offer the current OS key. You can then re-enter the key if you decide to reload the OS from that flashdrive. You have to enter the key# in order to be genuine again. Otherwise, the above should be done for Win7 reload. You should at least check the Dell support for access to the hidden restore partition if not gone or erased, it may still be there.

Last option if Dell doesn't help, you can buy win7 restores from 3rd party vendor, which is legal. I suggest though others are available: www.restoredisks.com
But google for a trusted source or eBay.

tada -----Willy Happy

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!