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PLEASE NEED HELP!!!!

I have finally figured out that it is the Network Router...and my dad said that there is a partial Firewall on that router...and Im guessing for some reason its blocking one of the ports that allows all acess to anything AOL because it was perhaps FTP..or some like way that people could hack into the networks computers...and then I was asking my dad if there was some way that comcast could like "re-anble" all AOL...but I doubt they could do anything...because this is deff the Network Router...but about Comcast I was just thinking that maybe they could somehow switch on aol or something...but Im not sure...Thanks...

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