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Please help w/installation of ink cartridges on printer

I just bought a new HP Officejet J3600, and am having a terrible time trying to install the ink cartridges. I've tried to follow the manufacturer instructions, and nothing seems to work; the cartridges came with the printer, both black and color, and I can't get either to fit into place properly.

Does anyone have any experience with this type of printer? The instrutions look so simple, yet they're just not working for me.

Thanks for any help you can provide!

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Collapse -
I agree

In reply to: Please help w/installation of ink cartridges on printer

I had this issue the first few times with a c4780. The cartridges are not that easy to install the first time. I feel the instructions need revamping. The design is such that you need to slide it in but then change finger positions to lift and pop the cart into place. Textual instructions would fail us here.

If you can't get the carts installed then why keep it? HP's docs are not great here.


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I also agree

In reply to: I agree

Finally got the cartridges installed, but the only decent docs are for the fax, not the rest of the printer - and nothing else on the dang thing seems to work either! Have been talking to HP all day about this mess - USED to buy only HP stuff... not so sure any more.

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