Just a "thought"
Reboot the computer into the MS-DOS mode one of two ways:.
A. If you're in Windows, you can click on Start, Shutdown, then Restart in MS-DOS mode.
B. If you're starting the computer after it has been turned off, start tapping the 'F8' key as the computer starts up or hold down the left CTRL key.
1. This should give you a Windows 98 Startup menu.
2. At the Startup menu, use the arrow keys on your keyboard to select option number 5, Command Prompt, and press 'enter'.
3. This should get you to a MS-DOS prompt.
C. At the DOS prompt, type in 'scanreg /restore' and press the enter key.
D. This should give you a blue and grey menu screen.
E. On the menu there will be listings of the registry for different dates.
F. Use the arrow keys and highlight the oldest copy, then press enter..
G. The current registry will be backed up and Windows will try to restore the copy you selected.
We are VERY basic users. July 31 my husband clicked on an attachment entitled "blonde pole dancer.eml" by mistake. He also opened a bogus data administrator email from our service provider (pacbell.net) but did not open the attached zip file [he insists!]. Before you say it: Yes, both of these were STUPID moves. He concedes that and promises NEVER to do anything so dumb again. However, we cannot seem to identify the affecting programs or move beyond startup.
We scanned the whole computer with a Norton emergency CD we were able to run at startup. The CD showed no viruses. However, the system won't run at all. We cannot access the CD in the safe mode to install any new virus programs either. We have (embarrassed to admit!) still Windows 98 on the thing and it just sits on startup icon and won't operate in the normal mode. Only the safe mode and the Norton Emergency tools have allowed any access.
I am a newbie so I don't know what to do now. We are mostly concerned with seeing if we can get any of the old files off there or if they are corrupted and or erased by now. How do we tell if corrupted? I have a new laptop that he DOESN'T use at all that I could move files to if I can be sure they are safe. I would prefer to dump the old hard drive at this point anyway (4 years old) and start over, but I don't know where to start to make the thing safe to take other files off, print off any important emails, etc. I have a jump drive, but don't want to move over any files that might be infected.
PLEASE HELP!!! Thanks!!!!
J and L- the newbies