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Rant

PLEASE HELP samsung are useless

by stevok123 / January 30, 2012 10:11 PM PST

looking to see if anybody can help me???? I reported a problem with my fridge freezer rs21dcns to samsung on the 20th jan 2012 and i was told that somebody would ring me back but 11 days later and endless phone calls to samsung i keep getting fobbed off, i was finally set a date for the 30th jan 2012 for the repair but no repair man showed so once again phoned samsung and they told me the job was completed on the 27th the day they told me to wait till monday but no they have no clue of what is going on!! The repair was booked with a company they no longer use and havent used for nearly a year, my fridge is still under warrenty but im just getting the run arount every phone call!!!!!
PLEASE HELP

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PLEASE HELP samsung are useless
by Samsung_HD_Tech Samsung staff / January 31, 2012 12:08 AM PST

stevok123 -

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PLEASE HELP samsung are useless
by stevok123 / January 31, 2012 3:50 AM PST

from the uk got a ref number of <span id="INSERTION_MARKER">ref2114475037 it was ment to be fixed yesterday but no body turned up then i rang up and got told the fridge was completed on friday before i have had the complete run around for 10 days and getting very annoyed now

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