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Question

Please help, Netflix constantly freezes and I'm going mad

As a last resort I thought I'd just ask for help.

Basically my laptop (Fujitsu, about 4-5 years old, running Windows 7, Intel(R) Pentium(R) CPU, 4GB (3.8GB available), 64-bit OS) is screwed.

It used to run fine and I would watch Netflix with no trouble but recently it just freezes, constantly, like, I can only watch a few seconds of something before it starts to jump and then ultimately freezes which is frustrating beyond belief. I also get the occasional pop up. As well as this it seems to completely disregard my choice of homepage (I use Chrome) and always starts on a random page probably related to a virus that is installed.

So far I have tried going through Netflix's recommendations for this problem, no use. I have run every virus/malware scan I can think of (I have Avast Free Antivirus, I paid for the Grimefighter thing too), I tried Adblock, Housecall and most recently Malwarebytes (this found over 300 potential risks but didn't solve the problem). I changed Netflix's settings so I'm not watching in HD. I uninstalled and reinstalled Microsoft Silverlight. I also ran a Microsoft Safety Scanner which took over 12 hours and didn't help, that is time I won't get back.

I regularly clean up temp files and run disk checks, my laptop has almost nothing on it because I don't even use it to play games.

I don't have any other programs running in the background, just occasionally a tab with my emails or something.

Please, for the love of god can someone help me? You can probably tell I don't know a whole lot about computers. I also don't want to spend any money if I can help it. Help me before I end up throwing a shoe at it.

Thanks.

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All Answers

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Answer
Sorry but I can only suggest

In reply to: Please help, Netflix constantly freezes and I'm going mad

It may be some undetected malware, an owner that never heard or used canned air, etc.

You may also find them trying this over WIFi. Get wired for now.

Sorry but it's not anything specific that I can tell from your post. Try the usual canned air and wired.
Bob

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Answer
html5 vs silverlight

In reply to: Please help, Netflix constantly freezes and I'm going mad

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Answer
a couple of things

In reply to: Please help, Netflix constantly freezes and I'm going mad

does the laptop feel hotter than normal while running video? also did you try another browser?

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Answer
Found a Fix for Us

In reply to: Please help, Netflix constantly freezes and I'm going mad

This was driving us crazy too, with our Roku. Here is our fix: just make sure to "back out" of everything when you are done watching. Don't just hit "pause" and walk away. Instead, back up out of the episode, then back up out of the program, and back up as far as you can go (with Roku, this means we back up out of Netflix). This works for us--no more troubles or having to restart.

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