Computer Help forum

Question

Please help, my laptop can see but can't connect to wifi

by clcast / June 4, 2016 12:28 PM PDT

I have a Toshiba, Qualcomm Atheros AR956x wireless network, Windows 10 and this is the first time I cleaned my laptop since I got the laptop 9 months ago. I did 8 hours ago with ccleaner (both the cookies, registry, free space) and also scanned for virus with avast. I've always had avast installed since I got my laptop.
Afterwards, I was able to connect to the Internet. 2 hours ago, I changed r
the password to my hotspot and it just won't connect anymore. I'm connecting via my iPhone hotspot. I have been using my hotspot and my laptop for more than 9 months without any problem. Each time I try to connect, I see that it is trying to connect but breaks off(I know because at that point, my antivirus connect for a second and drop off).

Please can someone help me? I am not a computer guru, I don't even know what to do or where to go to in the computer. I tried to forget the network and reconnect, I rebooted my laptop and iPhone but it's not working. I checked various forum to see if someone's situation fits mine- from a forum, I saw a comment to check your ipconfigure on run, I did, it says media disconnected.
Please I need help.

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Clarification Request
Did you try the pushbutton connect method?
by R. Proffitt Forum moderator / June 4, 2016 12:51 PM PDT

If the iPhone is not connecting I'd try a hard reset if the push button method fails or is not supported.

Your post left out the modem/router make/model.

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I'm able to access the Internet on my phone.
by clcast / June 4, 2016 3:28 PM PDT

Thank you for the response. I have no issues with my phone. I'm am connected to the Internet on my phone. I sent this message and this post from my phone. I'm using a toshiba satellite C55-B5240, with the Qualcomm Atheros AR956x wireless network adapter.
The problem started when I changed my hotspot username and password but I've changed it severally without a connection problem. Also, I'll like to mention that this is the first time I cleaned my laptop. I was connected to the Internet after the cleaning but when I changed the password, I'm having problems connecting.

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You wrote.
by R. Proffitt Forum moderator / June 4, 2016 3:38 PM PDT
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