Question

Please help me. Old guy computer novice

I have an old Dell 1540 laptop 32/64 bit, using Firefox browser. The screen/window consistently is 'bouncing' up and down. It will not obey my mouse demands either-i scroll up-window drops down and vica versa. Im using a windows wireless mouse,
This problem is driving me nuts! Takes all the pleasure out of using it.
Any answers will be much appreciated.
thank you
jimmy

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Answer
As a test,

Make a new user account and see if the problem follows you to the new account.

If it's just Firefox, try Chrome and if only in Firefox, reset Firefox after you backup your favorites (how to reset and backup is on the web.)

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THANK YOU

I'm sorry but i don't understand. How do i make a new account? where? i'm using firefox browser only, but the problem occurs on any page

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It's a Windows thing. Usually in the control panel under
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your kind feedback

Thank you sincerely for your time. I still can't get it right! The screen or page (whatever) bounces up and down like a bloody yo-yo! I guess i'll just have to keep bouncing Happy

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(NT) So the trouble follows you on the new user account?
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Answer
(NT) Try a cheap wired mouse - they cost < $5.
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THANK YOU

thank you for your kindness in answering-i will try it

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Answer
try safemode

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