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Please help. Lots of problems.

by Kris12345 / November 25, 2003 3:39 AM PST

Right, it started about 3 weeks ago. I had norton IS and Norton SW. Then the live update stopped working and scans didnt work etc and it said the was an internal error. I had to uninsall them, but that isn;t really the problem. Lots of things now do not work on the computer but im not sure if it is connected or not.
1) When trying to open help it comes up with the error message 'HelpCtr caused an error in OLE32.DLL'
2) Clicking on Search For Files Or Folders does nothing
3) Edit, Find (in this page) in internet explorer does not open
4) Javascript links and some other links do not open at all.
5) Btinternet inbox displays forbidden errors when tring to open messages.

The main thing I am concerned about is quite a lot of links not opening and i dont really think it is to do with my isp (although it could be) Any help would be gratefully accepted.

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For NIS problems, take it to the source.
by R. Proffitt Forum moderator / November 25, 2003 4:24 AM PST

But as of today, it's become clear that something has mis-fired at Symantec. For NIS issues, take it to them and let them deal with it.

If my frankness is bothersome, so be it. I'd rather use my machine than to continue with that issue.


What I would do.

1. Complete the five scans from the collection I note at

2. Consider ejecting NIS since its failed. Use Symantec's RNAV.EXE and make your choice to stick it out with them or just look in the Security Forum for free alternatives.

a. The Free AVG from
b. The newly free eTrust


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Re:Please help. Lots of problems.
by Styx / November 30, 2003 2:48 PM PST

Use System Restore to roll your computer back to a date to before when your computer worked right. Before the error(s) started occurring.

To start System Restore, click Start, point to Programs, point to Accessories, point to System Tools, and then click System Restore. Or, in the Help and Support main screen, click Use System Restore under Fix a problem.

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Re:Please help. Lots of problems.
by chippy3355 / February 28, 2004 5:40 PM PST

hi this problem can be resolved.uninstall the norton.antivirus. go to is a free ware.any problems i have the program in full.easy to use and set up .i had a norton.cauesed nothing but windows ME.

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