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Please help...laptop won't boot and we need to get pics

by patty63 / December 26, 2007 9:09 PM PST

Windows won't start up on my sons laptop....we just got back from a cruise, and have all of our pics on it. I just bought several cd's to put our pics on, and the next day, the pc went out!! Here is the message he gets when he turns on the laptop. Windows could not start because the following file is missing or corrupt: windows root>\system32\hal.dll
Please re-install a copy of the above file

How do we fix this problem? I don't want to risk doing any more damage to the hard drive without getting our pics first.

Another question....Geek Squad said that there is a cord that we can buy, and you hook it up the corrupted hard drive and a working pc and we could retrieve all of the files off the bad drive. They said I could get it at Frys. Any info on this?? What is the name of the cord and do we need extra software to retrieve files?

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(NT) by the way...he is running xp
by patty63 / December 26, 2007 9:12 PM PST
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Google search
by eddie11013 / December 26, 2007 11:48 PM PST
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Not sure what 'cord' you're referring to but
by VAPCMD / December 27, 2007 12:09 AM PST
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VAPCMD's response is ...
by Edward ODaniel / December 27, 2007 1:38 AM PST

just what you need but you can get one for half the price through ebay in the same length of time:
IDE (laptop or desktop drive), or SATA to USB adapter

Very handy to have and allows you to recover all data before attempting any repair that might possibly wipe the data files.

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XP, not win98 or ME
by James Denison / December 27, 2007 4:17 AM PST

You will need to use another computer with XP on it to access the drive since it's probably NTFS formatted.

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