Windows won't start up on my sons laptop....we just got back from a cruise, and have all of our pics on it. I just bought several cd's to put our pics on, and the next day, the pc went out!! Here is the message he gets when he turns on the laptop. Windows could not start because the following file is missing or corrupt: windows root>\system32\hal.dll
Please re-install a copy of the above file
How do we fix this problem? I don't want to risk doing any more damage to the hard drive without getting our pics first.
Another question....Geek Squad said that there is a cord that we can buy, and you hook it up the corrupted hard drive and a working pc and we could retrieve all of the files off the bad drive. They said I could get it at Frys. Any info on this?? What is the name of the cord and do we need extra software to retrieve files?
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?