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Please help. I've tried everything. ASUS Mouse/ Touchpad / T

I've tried everything. No one had ever had this problem, except me. Searching online and Youtube proved to be no help. I beg all of you who have experience with issues like this to please read.

When I first brought my laptop (ASUS Q304UA) , it was perfectly fine and no problems. However, up until 7 months into using it, the trackpad suddenly became unresponsive out of no where. It would jump around and fly everywhere when using it. The multi touch gestures would make the screen go crazy and do all sorts of zooms, multitasking, etc when just trying to scroll down. It was definitely unusable.

This prompted me to RMA it to ASUS, which took them one month to repair it. They had apparently replaced only the hard drive claiming it was a "bad sector" or whatever... Upon several hours of use after repairs, the problem was back.

I then RMA'd it a second time which made them replace the motherboard and trackpad. Unfortunately, the problem did come back, except it took a little longer (5 days/ 1week).

Now I know that this is NOT hardware because I encountered that restarts, restores, etc all solve the problem temporarily and then comes back. When messing with programs and devices, I feel the mouse gets a little better for a couple minutes but then resumes to its terrible and erratic behavior, rendering my laptop COMPLETELY useless.

I cannot do ANYTHING with this trackpad as it constantly jumps around and teleport making it EXTREMELY difficult to click on the desired button. Since I am very busy from work and school, I don't want to send in my laptops to repairs for the third time. Additionally, I believe the hardware does not have any effect on the behavior of my mouse and that it's windows 10 causing the problem. That is what I've heard someone hyposethize- the trackpad is a software issue.

Yes, my laptop's mouse works fine with a bluetooth mouse, but I am the laid back type of person that constantly uses it on my lap. So a trackpad does mean a lot to me.


Here are some youtube videos I made about this problem:

https://www.youtube.com/watch?v=BM7oNc1dUuI

https://www.youtube.com/watch?v=rplS7CGHPSs&t=32s


I have tried uninstalling, reinstalling my ASUS percision touchpad drivers, the ATK package, etc.

I even tried disabling multiple drives from device manager and seeing if there were any drivers that did not work with each other. Restores/ factory reset did not fix the problem
permanently, but rather temporarily.

Thank you for reading.

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It's a warranty issue.

In reply to: Please help. I've tried everything. ASUS Mouse/ Touchpad / T

If the factory condition (OS, etc.) fails you have a warranty issue. If the maker can't fix it, you are stuck with asking for an exchange for a working model.

Collapse -
Warranty Issue

In reply to: It's a warranty issue.

I've asked for an exchange many times, but they denied. Also, I am not 100% that it's a software issue. I mean even if it was software, there's no proving that over the phone so not guaranteeing another laptop.

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