They need to fix your internet. BT may be throttling just video streams but a google can find out that.
I don't see anything wrong except one thing. An ISP that is known to do *rappy throttling like that.
I apologise in advance for the long post, I'm just desperate to try and fix the issue, I feel as though this issue is taking over. The internet is so important to us for work/college etc
I have SSE Fibre BB, that came with a Technicolour router), but the speeds were 75+MB then <1MB causing streamed TV/Playstation etc to freeze/buffer/stop.
What's been tried so far...
SSE sent a replacement but upgraded router - Same issue.
BT changed the modem
BT have changed the card at the exchange (I've no idea what this means, but they've changed it)
I bought a TP Link TP-LINK TD-W9980 - Same issues.
Now I have a Negear R6250.
When I do a speed test on the laptop it shows 60+MB most of the time, but I can't stream Amazon Prime on the TV as it says Insufficient Bandwidth. I can try to stream a YouTube video on my phone, but it will start and stop repeatedly, whilst the speed test says 60+MB
The equipment we use (in case it helps)
BT Openreach Modem with Netgear R6250 Router
LG 55in 4K TV -
Asus Zenbook x2 -
DroidBox T8 Model
Humax Freesat Box model 1000s - This one is wired (ethernet)