The USB motherboard drivers are not installed. I find that very few techs get that right.
What work was done?
I have a Concord Eye-Q Duo 2000 Camera and Windows XP and I have downloaded this program before on this same computer successfully several times. Recently I had work done on my computer and when I got it back I had to reinstall all my programs. Everyone worked except the one for my concord digital camera. The disc boots up and gives me the Welcome screen - giving me 4 choices and will let me go to all but the install program. I also went to start - Run - Browse - found the cd and clicked on setup and nothing happens. There are no error messages either. If there is a way to do this via the internet I would appreciate any help. I have pictures on this camera and can't remove them. No memory card just in the camera memory.