Computer Help forum


Please help - can't reboot after doing factory reset

by FunsizeDanni / October 12, 2016 12:11 PM PDT

I have a HP PC with Windows 7 Home version, in recent months it was running really slow and wouldn't allow me to install updates so decided to do a factory reset. I backed all my files up and followed the recovery manager which told me it had been completed successfully. Then trying to restart windows I'm getting the error message that windows couldn't complete the installation and that's where I'm stuck, keep restarting and getting same error.

I've looked for help online, done the shift F10 and tried MMC which didn't work as I didn't have the local user option. OOBE didn't work either, neither did polsec.

What do I do? Surely my PC isn't ready to go in the bin? I've reset to factory settings, why isn't it good to go? Argh! Please please help.

A non-techy lady

Discussion is locked
You are posting a reply to: Please help - can't reboot after doing factory reset
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Please help - can't reboot after doing factory reset
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
There are many reasons for this failure.
by R. Proffitt Forum moderator / October 12, 2016 12:27 PM PDT

If the onboard factory restore fails, you use the restore media you made when you got the machine next. Some folk opt out on restore media so you have to buy such.

Now it's a shame you didn't take the W10 offer since I could get you a link to make a restore stick for free.

Collapse -
No media :(
by FunsizeDanni / October 13, 2016 9:12 AM PDT

Unfortunately my PC didn't come with a CD to manually upload windows? Argh

Collapse -
No PC today comes with media.
by R. Proffitt Forum moderator / October 13, 2016 9:22 AM PDT
In reply to: No media :(

You get to make it when you get the machine or order it later if the need arises.

Also, the OS today does not fit on CD. It may arrive on DVD or USB sticks.

I think I have to be blunt here. Order the restore media.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!