If the onboard factory restore fails, you use the restore media you made when you got the machine next. Some folk opt out on restore media so you have to buy such.
Now it's a shame you didn't take the W10 offer since I could get you a link to make a restore stick for free.
I have a HP PC with Windows 7 Home version, in recent months it was running really slow and wouldn't allow me to install updates so decided to do a factory reset. I backed all my files up and followed the recovery manager which told me it had been completed successfully. Then trying to restart windows I'm getting the error message that windows couldn't complete the installation and that's where I'm stuck, keep restarting and getting same error.
I've looked for help online, done the shift F10 and tried MMC which didn't work as I didn't have the local user option. OOBE didn't work either, neither did polsec.
What do I do? Surely my PC isn't ready to go in the bin? I've reset to factory settings, why isn't it good to go? Argh! Please please help.
A non-techy lady