Computer Help forum

Question

Please help - can't reboot after doing factory reset

by FunsizeDanni / October 12, 2016 12:11 PM PDT

I have a HP PC with Windows 7 Home version, in recent months it was running really slow and wouldn't allow me to install updates so decided to do a factory reset. I backed all my files up and followed the recovery manager which told me it had been completed successfully. Then trying to restart windows I'm getting the error message that windows couldn't complete the installation and that's where I'm stuck, keep restarting and getting same error.

I've looked for help online, done the shift F10 and tried MMC which didn't work as I didn't have the local user option. OOBE didn't work either, neither did polsec.

What do I do? Surely my PC isn't ready to go in the bin? I've reset to factory settings, why isn't it good to go? Argh! Please please help.

A non-techy lady

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All Answers

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Answer
There are many reasons for this failure.
by R. Proffitt Forum moderator / October 12, 2016 12:27 PM PDT

If the onboard factory restore fails, you use the restore media you made when you got the machine next. Some folk opt out on restore media so you have to buy such.

Now it's a shame you didn't take the W10 offer since I could get you a link to make a restore stick for free.

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No media :(
by FunsizeDanni / October 13, 2016 9:12 AM PDT

Unfortunately my PC didn't come with a CD to manually upload windows? Argh

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No PC today comes with media.
by R. Proffitt Forum moderator / October 13, 2016 9:22 AM PDT
In reply to: No media :(

You get to make it when you get the machine or order it later if the need arises.

Also, the OS today does not fit on CD. It may arrive on DVD or USB sticks.

I think I have to be blunt here. Order the restore media.

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