PLEASE HELP any advice, on a faulty seagate ext hard drive

by tinkerdragon Jan 8, 2013 5:36AM PST

Hard drive, Seagate Expansions 320GB External Portable USB 2.0 Hard Drive.

Toshiba E05A075PBU2EL_C 750GB 2.5 inch External StorE Art HDD, both external hard drives 2.0

My Operating system- windows 7, 64bit.
A LAPTOP.

Issue; I have used both of these hard drives for over 2 years, with zero issue. I was transferring data using my friends laptop, all of a sudden it cancelled transferring data & since then my laptop or any will not recognize both of these ext drives, I have used other laptops & used other usb devices, & yes it is certainly my ext hard drives at fault.

The pop up states "USB device not recognized. one of the usb device attached to this computer has malfunctioned & windows does not recognize"

Under investigation; computer management-
to device management, then properties states, code window error 43.

As for the hard drives both are spinning, with power lights on, with NO unusual sounds.

What I have tried; switching it on & off by taking out the battery.

The videos, photo files are family & friends very precious to me, of the greatest
sentimental value. There is no illegal downloads. So it is absolute
paramount, I some how able to rectify this with your help. Being a poor student my budget is tap water.

I am aware of taking my ext drives apart & using a universal adapter, but I really do not want to go that route due to expenses, but if I need to I will.

Thank you for reading this.

Discussion is locked

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Those cables are CHEAP.

by r. proffitt Forum moderator Jan 8, 2013 5:48AM PST

If you send it in for recovery it runs a few thousand tops. The cable I use is under 20 bucks.

Be sure that the laptops are powered off AC and you use the supplied USB cables. I carry a spare Y-USB cable for added power.

Sorry to read you don't want to try the usual. Cheaper than the usual recovery costs.

Bob

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response

by tinkerdragon Jan 8, 2013 7:13AM PST

Hi Bob,

Thanks for your advice & swift response.

Before I disassemble(last resort), the external hard drives I would like to exhaust any other methods ie softwears or check up, I'm not sure the signs of a dead hard drive, from what I've read innocuous noise & zero power is the sign of a dead hard drive.

"if you send it for recovery it runs a few thousand tops" can you kindly clarify this. My knowledge with laptops is simple.

Thank you.

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To clarify.

by r. proffitt Forum moderator Jan 8, 2013 9:41AM PST

Head to http://www.drivesavers.com and get a quote.

I find most folk need the sticker shock to understand that putting the drive on an under 20 buck cable is preferred. And leaving a drive in an uncertain condition case is only going to make matters worse. I don't want to sound uncaring but all this is your choice. Your wallet, your files.
Bob

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by tinkerdragon Jan 9, 2013 9:23PM PST

UPDATE!!

The toshiba hard drive now works, but the seagate hard drive is still unrecognized, to include this hard drive where I was transferring data & all of a sudden went 'off'. Upon plugging I can hear the spinning & lights come on, yet unrecognized with code 43.

____________________++++++++++++++++++++++++++_________________++++++++++++

Bob thanks for your advice, but to take apart the casing of the external hard drive, is a resort but the last one.

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Here we make that choice first, not last.

by r. proffitt Forum moderator Jan 15, 2013 2:25AM PST

Leaving the HDD in the case is rarely done here. If it's failing we want the data out ASAP. I hope you get your files safely backed up.
Bob

PLEASE HELP any advice, on a faulty seagate ext hard drive

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