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Resolved Question

Please Help

by Code7526 / October 17, 2014 12:37 AM PDT

Hi All

We got a Dell Inspriron one 2310 desktop running window 7 home premium operating system.


When we open google chrome or microsoft outlook 2010 program the windows start flashing on and off sometimes and the pointer on the screen starts moving around by itself.

What is wrong with our computer? I have Rkill and our anti virus on our computer and Spybot on our computer and I cannot pick up any malware? Should I reinstall our operating system on the computer again?

What could possibly be causing our computer to behave like it is?

Best regards,

James

Code7526 has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by Code7526

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Try Grif's advice here...
by Dafydd Forum moderator / October 17, 2014 12:52 AM PDT
In reply to: Please Help
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Thank You!
by Code7526 / October 17, 2014 8:32 PM PDT

Thank your help Dafydd!

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Image of Operating System from Flash Drive
by Code7526 / October 19, 2014 4:19 PM PDT
In reply to: Thank You!

Computer Dell Inspriron one 2310 desktop
Operating System: Window 7 home premium

Hi All,

I created an image of our computer onto a flash drive.

How do I format our hard disk drive and install the image of window 7 from our flash drive back onto our computer?

Best regards,

James

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Re: image
by Kees_B Forum moderator / October 19, 2014 4:48 PM PDT

Two remarks:
1. How to restore an image depends on how you made it. The procedure for an image made with Clonezilla is quite different from the procedure for an image you made with Acronis. You forgot to tell.
2. It doesn't make sense to format before restoring the image. That effectively returns the PC to the exact condition it was in when you made the image. So it's kind of automatic unformatting.

Two questions:
3. Did you make an image of the whole hard disk, of just of the c:-drive?
4. What's the purpose of the whole operation?

Kees

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Dell DataSafe Local Back Up
by Code7526 / October 20, 2014 12:32 AM PDT
In reply to: Re: image

Hi Kees,

I went to start and then Dell DataSafe Local Back UP, inserted a flash drive and clicked on 'Create System Recovery Media" I assumed I created an image of our computer?

Best regards, James

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