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Please help

by freebreakfast / June 2, 2005 2:48 PM PDT

Ok.. I know nothing about this computer except it's a gateway ME and that's all so sorry if nobody can help me. But every time I try to install a game it doesn't start up so I do the "start" "run" "d:\setup.exe" and it says I have to insert a disc but it's already in there! So I don't know what to do. And if you reply to this, please make it simple cuz I don't know computer terms very well. Thanks

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Are the disks being used
by TONI H / June 2, 2005 11:32 PM PDT
In reply to: Please help

older ones rather than new games? If so, it could a couple of things.....either the cdrom device is dirty and the laser inside can't read the cd and needs to be cleaned, or the disks are so old that the color of the disk itself can't be read by the laser of a newer cdrom device.

Do you have this same problem with newer disks?

TONI

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Some things to consider...
by P1. / June 12, 2005 10:01 AM PDT

Are the discs damaged in anyway? (if so, the drive cannot
read it)
Is it with any disk? (try reinstalling the driver for
the cd-rom drive)
Is the Cd-rom drive Damaged? (Buy a replacement)

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Breakfast, It Appears Like The Drive Is Bad...
by Grif Thomas Forum moderator / June 3, 2005 1:15 PM PDT
In reply to: Please help

If known disks aren't being recognized and cleaning the drive per Toni's instructions doesn't help, then the easiest and cheapest solution is simply to replace the CD-rom drive. They aren't very expensive and can be replaced easily.

Hope this helps.

Grif

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