1. Try another USB CABLE.
2. Try all the other ports on the PC.
3. Plug it in like this:
PC USB PORT -> USB 2.0 HUB -> RCA player.
4. If the unit powers up, see if it offers any MTP or MSC "MODE". Try one then the other.
Sorry but I can't fix your player. I can only offer ideas that have worked for me.
Hi! I am hoping ANYONE willing can help me out?
I have a Dell Dimension desktop pc, running Windows XP sp1 or 2? I think sp2? and Internet Explorer 7.....using Windows Media Player 10.
I received the RCA Opal M4001 MP3 in Sept 2007. At this time, BOTH of my childrens mp3s were set-up on our pc. I tried connecting it & it said "USB Device not recognized". I had tried several more times and eventually, I got it to work and it came with YAHOO MUSIC UNLIMITED JUKEBOX on the software cd so, once installed & the player FINALLY functioning, it worked.
Whenever loaded into Yahoo music jukebox, it functioned but, sometimes, i would have to connect it 4 or 5 times to get it to work so, I took it back and exchanged for a new one.
Same issues occurred. I was always thinking it was because of the way my kids mp3s were hooked up that mine would not work right? Anyways, I continued to mess with it and sometimes it worked well enough to download my music via the yahoo jukebox and sometimes, I got so frustrated, I gave up.
I did not use it for awhile & when I decided to put some new tunes on it, I plugged it in & yahoo music unlimited had been cancelled. I call RCA to see what I could do & they said it should appear in Windows Media Player BUT it doesn't. It is also NOT in the my computer either.
Now, when I plug in my son's mp3, it shows up in my computer as DRIVE E:/ and his name as it was when I set it up (anthonys mp3 was the name I gave it). Could this be interfering with mine & be the reason I cannot use it? The troubleshooter tells me no drivers are installed. I inserted the cd that came with it but, there does not appear to be a section where I see any drivers.
Still, I can plug it in once & it will not be recognized, yet other times, I plug it in & the icon shows on lower right corner BUT, it is still nowhere on the pc. Whenever I uploaded music to it before it was ONLY through yahoo music BUT, rca says it should function with windows media player 10 and it doesn't. When I open the media player, it says no device is connected????? And also, it is still not visible in my computer even when the device not recognized message doesn't show up?
I am pretty sure it has to be something that is with the set-up between my kids mp3's & mine. Can ANYONE please help me figure this out? The RCA people are telling me that I cannot send it for replacement because it has been more than a year and warranty is ONLY for 1 year. I still have the receipt BUT, am sure the store has strict policies about returning/refunding it after SO long.
It cost me $75.00 and I have only used it about 25 times in the time I have had it....can anyone PLEASE help me figure out how to add it to windows media player OR why it is not in my computer as it should be?
I thought maybe if I could use one of my kids cords, it may work but, the cords for BOTh of theirs are different from mine and are not compatible.
I would appreciate ANY help!