and, as such, will not even put it on your shuffle.
Connect your shuffle and in iTunes, select the shuffle in the left hand column.
Bring up the playlist that is actually on the shuffle and check to see if that file is there. It probably isn't.
Find the MP4 track and, using iTunes, convert it to MP3 or AAC.
Add it to the playlist that you sync to the shuffle and sync again.
Should be ok now
P
I am a newbie so please excuse me if I am asking a dumb question.
I have a music video file that I've managed to convert into MP4 format. I am trying to play it (the music) on my iPod shuffle which only plays audio. According to Apple (http://support.apple.com/kb/TA38530) this format is supported, but I am not able to play it. Can this be done?
Thank you.

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