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Question

Plasma TV rebooting

Samsung Plasma tv PN60E550D1FXZA, Older model but working perfectly, suddenly starts rebooting randomly. Sometimes it’s every 15 to 20 minutes other times shorter or longer. I have reset twice once using network connected and once without. The result is the same rebooting still a occurs. I asked Samsung and their advice was ,(I kid you not), “unplug it then plug it back in”

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Sounds correct to me.

In reply to: Plasma TV rebooting

For when folk call in but don't arrange for service and repair that's about all that the users can do.

A few other things you can try short of being a TV repair person.

1. Be sure the set's cooling is not blocked. Do not place in cabinets or on the wall. Get out the canned air and after it's cooled off, unplug power and give the vents a blast.

2. Check on the Samsung site for your model to see if there is a firmware update. DO NOT USE YOUR TV FOR THIS. Old school. Check with your PC.

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Better input by far

In reply to: Sounds correct to me.

I tried the firmware update but the firmware offered by Samsung website is older than installed firmware. Go figure. I’ll look into the ventilation but the rebooting occurs within five minutes of turning on so I’m curious if it’s this software bug I read about

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The one bug.

In reply to: Better input by far

Is when it's on antenna so that's the only bug I know of. If it is software you can do a factory reset and use it as a HDTV over HDMI and it should just work. But at 5 minutes, sounds heat related.

The problem for a TV repair person if they completed the usual canned air and making sure it's not in an enclosed space is what board do I change first?

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I heard that too

In reply to: The one bug.

I replaced the main board when I first got it 6 months ago. No problem. I’ve already done a capacitor check so now I’m starting to think it’s more of a software thing since the first time it restarted was almost within a week of when it automatically updated

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