Peripherals forum

Question

Plantronics Audio 355 fix bad sound

So, I have bought these headphones a year and a half ago. They are great, except for one thing: they are very, very sensible to drops. If I accidentally drop them from 30-40 cm above ground, they will get some kind of sound distortion, let's call it. It happens at higher volumes, but that doesn't really represent a very big issue to me, as the sound it already very loud, even at 25% in Windows. What is a very big issue, though, is the fact that they (sometimes, can't really predict when it will happen) suddenly lose a lot of the bass and the audio sounds very 'washed out' and unclear. I have another pair of the exact same headphones and those don't have the issue and I would like some help to fix this issue.

Also, I'm pretty sure I didn't post this issue in the right subforum, so feel free to move it around.

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Clarification Request
Since headphones are used on our heads.

In reply to: Plantronics Audio 355 fix bad sound

It seems odd to read this as your head would get bruises or worse.

Also, all speakers today work by moving a diaphragm, cone or surface to create sound. A drop would impart mechanical energy and thus distort sound. This means almost everyone I know would not call distortion due to a drop to be a design flaw.

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I didn't mean drop them while on my head

In reply to: Since headphones are used on our heads.

I meant after dropping them a couple of times from my hand and then powering on my PC and then listening to music I could notice the stereo effect messed up (left headphone working and the other one less or not at all, or vice versa) and, very recently, a 'washed out' sound effect, if I play with the volume controller on the headphones (not in Windows).

This one: https://photos.app.goo.gl/QxT6t2Mvyx6EgszV6

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Then I have to go with damage.

In reply to: I didn't mean drop them while on my head

I take it these used to work fine and have now failed.

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Not completely failed

In reply to: Then I have to go with damage.

Where could the damage be? In the headphones themselves or in the volume controller?

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My bet is

In reply to: Not completely failed

"Parts that move." Since you seem to say it worked before, it has degraded over time.

These are almost never repaired. You replace these as they fail. My son has a set that has a 2 year warranty and seems to get to 18 months then something fails and back it goes for another replacement.

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