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pixela imagemixer software problem

by rkapay / March 27, 2007 7:09 AM PDT

I bought a Sony HDD DCR-SR60 camcorder in February. The camcorder works fine but when you try to burn a movie you have transfered to the computer you keep getting a msg that say IMxdvd3.EXE encounterd an error and needs to shut down.

I have called the help desk four times. First they said that my software disk was corrupted and they sent me a new one. (didn't work)

I removed all other programs that could possible have any DVD burning capability (Nero, Kodak Easy Share, etc. (still not working)

Running Windows XP Home Edition, Version 2002 Service Pack2, have celeron processor CPU 2.ooGHZand 1.24 GB of ram My computer is a HP Pavilion 554Y.

Is there any hope or do I have go go and by some other DVD imaging software like Roxi??. I am calling the help desk tonight and am supposed to be able to talk to a supervisor.

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When I see this I have been known to...
by R. Proffitt Forum moderator / March 27, 2007 7:21 AM PDT

Install a blank new hard disk, use the machine's Restore CDs and then find said software to work fine. Sadly to discover what's wrong with the OS costs a lot of time which we rarely get the owner to agree to pay up.

What to do?

The OS can be damaged by any number of tweaks, spyware or "other." Since the software works on a clean install, who pays?


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Indeed this problem relies on the operating system ....
by Axel_Skough / November 16, 2010 4:52 PM PST

The cause of this problem relies on how the new, unused, CD/DVD is opened initially, indeed, how the Microsoft Windows AutoPlay feature is configured and used.

Terribly enough, this is a complex area in the Windows because the Microsoft added their own format, LFS, to the general, standardised and mastered, UDF format, which runs on most player devices.

The vendor of a software, intended to burn a DVD disc, MUST supply the Windows Autoplay feature with a vendor dependent option, assigned to open and initialise the new, unused, DVD disc. It should appear as an selectable option when the system using the AutoPlay asks the end user how he wants to use the disc and what program should be used to initialise the disc. (This appears also for a disc containing data, the user is offered to select if he wants to play disc, view files in the Explorer etc due to installed software.)

I do not know how the Pixela wants to have a new, unused, DVD disc initialised for burning. So I selected the "No action" option. It resulted in an unuseable, "blank" DVD in RAW format (not LFS neither UDF). I used the ImageMixer 3 SE software.

The Pixela manuals do not give any hint about this point of view regarding DVD management for the ImageMixer 3 SE software. Therefore the end user has to make experiments and himself try to detect how the DVD, intended to be burnt, should be initialised.

One can compare with the NERO software. They add during installation an evident option in the AutoPlay feature that the NERO burner is eligible for initialisation and opening of a new, unused, DVD disc at insertion. This ensures the proper function as intended by the software vendor.

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