Install a blank new hard disk, use the machine's Restore CDs and then find said software to work fine. Sadly to discover what's wrong with the OS costs a lot of time which we rarely get the owner to agree to pay up.
What to do?
The OS can be damaged by any number of tweaks, spyware or "other." Since the software works on a clean install, who pays?
I bought a Sony HDD DCR-SR60 camcorder in February. The camcorder works fine but when you try to burn a movie you have transfered to the computer you keep getting a msg that say IMxdvd3.EXE encounterd an error and needs to shut down.
I have called the help desk four times. First they said that my software disk was corrupted and they sent me a new one. (didn't work)
I removed all other programs that could possible have any DVD burning capability (Nero, Kodak Easy Share, etc. (still not working)
Running Windows XP Home Edition, Version 2002 Service Pack2, have celeron processor CPU 2.ooGHZand 1.24 GB of ram My computer is a HP Pavilion 554Y.
Is there any hope or do I have go go and by some other DVD imaging software like Roxi??. I am calling the help desk tonight and am supposed to be able to talk to a supervisor.