Samsung forum

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Picture,not sound, goes out

Have a Series 5 37" (purchased approximately 6 weeks ago) LCD Samsung that, more and more frequently, the picture goes black while the sound continues. If I turn the TV off then back on the picture reappears. This is now happening as frequently as every 5 minutes. I have keep the TV unplugged for as long as two days in hopes that it would "reboot" and fuction properly but the problem is getting worse. Bought it at Circuit City and have the extended warrenty but I am not sure that store is still in business.
What should I do next?

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A few ideas...

In reply to: Picture,not sound, goes out

Rhum3108,

I can't speak for the retailers, but the service plan you purchased through them came from a third-party warranty company. So even if the company does out of business (I really can't speak to that effect, so we'll leave it at that), you are still covered by the warranty.

The good news is that you're covered under Samsung's warranty for the first year, so if it requires a repair, you can get that regardless.

I would suggest downloading the latest firmware for your unit. What is your exact model number? I'll be happy to point you in the direction of that if you'd like, as that usually solves the problem.

--HDTech

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Picture, not sound, goes out.

In reply to: A few ideas...

The Model # is: LN37A550P3FXZA.
I did change the HDMI to a component hook-up and the dropout still happens when changing chanels, but overall much less of a problem. I would be interested in downloading the update and using the HDMI again.

Thank you for the help.

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Firmware Link

In reply to: Picture, not sound, goes out.

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Picture, not sound, goes out

In reply to: Firmware Link

Had tried the 1006 version and also switched to components. Still having the problem, but less frequently. Will try the older firmware version soon and see if that helps.

I will let you know.

Thank you for the help.

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video out

In reply to: Picture,not sound, goes out

there are 2 different issues that can cause this, get your extended warranty figured out and call 1-800-SAMSUNG, you will need the power supply changed or the lcd screen itself, see if there are any backlights when the video is lost, if the creen is totally black then touch it in the center, using your finger press on the ecreen firmly, don't worry you will noyt hurt it, if you get light around your finiger then you have backlights, you will need to change the lcd screen if you have backlights if not then you should change the power supply

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re: video out

In reply to: video out

I had same problem with same TV. Since still in warranty, I submitted repair claim on samsung web site and service promptly came out and replaced screen. Prior to samsung replacing screen, I also noticed that if the tv was set to TV power save on (low, med or high) , this will also solve the problem. Samsung replaced the screen anyway, but I believe it is a fault with the power save system.

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