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Question

picked up a virus

Hi, I cannot start my task mgr, get the reply that sys admin.stopped it or something along these lines. I am using a Dell XPS 8700 with Intel i7 4790cpu 3.60ghz with 8.00 RAM on a 64 bit oper sys. i have a scrn capture of analize this from another web site if this helps, but having trouble getting it on here from paint

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Clarification Request
Just share the link to your other discussion

In reply to: picked up a virus

That way we see it all and won't duplicate answers.

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Clarification Request
is this ok to do?

In reply to: picked up a virus

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 11:00:23 AM, on 7/1/2016
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.18347)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\Dell Update\DellUpTray.exe
C:\Program Files (x86)\TeamViewer\TeamViewer.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Hub\Desktop\smokemiester applic's\hi jack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?pc=DCJB
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2016\Antispam32\pmbxie.dll
O2 - BHO: IESpeakDoc - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
O3 - Toolbar: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2016\Antispam32\pmbxie.dll
O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Itibiti.exe] C:\Program Files (x86)\Itibiti Soft Phone\Itibiti.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O9 - Extra button: (no name) - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
O9 - Extra 'Tools' menuitem: Send by Bluetooth to - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{40E5C33F-15C1-453B-9567-5D8AB3BE37A5}: NameServer = 208.87.151.24,208.87.151.25
O20 - AppInit_DLLs:
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AtherosSvc - Atheros Commnucations - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
O23 - Service: Dell Data Vault (DellDataVault) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVault.exe
O23 - Service: Dell Data Vault Wizard (DellDataVaultWiz) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVaultWiz.exe
O23 - Service: Dell Update Service (DellUpdate) - Dell Inc. - C:\Program Files (x86)\Dell Update\DellUpService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel® ME Service (Intel(R) ME Service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Update Manager (iumsvc) - Unknown owner - C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: ProductAgentService - Bitdefender - C:\Program Files\Bitdefender Agent\ProductAgentService.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Reservation Plastic (rijufoze) - Unknown owner - C:\Program.exe (file missing)
O23 - Service: Live Socket (rocufyky) - Unknown owner - C:\Program.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locat

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While I see bad things there.

In reply to: is this ok to do?

Bleepingcomputer.com has a system to give one on one removal.

I see what looks like a DNS Hijack and Teamviewer infections. No one I know installs Teamviewer since it can allow a remote PC to do as they please. That's a bad thing.

Advice? Get to bleepingcomputer.com, read the rules, post and wait.

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