Question

Photoshop cursor Blinking

Hi Guys, one of the user's cursor is blinking in Photoshop and "in design". The user has the licensed version of the Adobe suite, and this only happens to the above two parts of this, adobe ilustrate, reader...work just fine, but in photoshop, the circle by the cursor is blinking and I cannot open anything as if something else is pressed. I updated the graphics driver and updated the Adobe suite, nothing helped. Also it is Win 7 Ent 64 bit, and PS 2015.
Thanks in advance,
Nick

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Answer
Back to the latest image then.

Then the nice thing about company laptops. They are managed professionally. And being able to restore an image is part of the bag of trocks of any responsible IT-person.

The rule should be: don't store anything important on your c:-drive, because in case of troubles we'll mercilessly overwrite it, because we don't have the time to solve your particular issue. Only use your p:-drive on the file server.

Kees

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Thanks

System restore would be the last resort, and no matter how much you tell them not to save locally... the users will not listen.
Thanks

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System restore is not reimaging.

I'd brush up on Windows System Restore as that is a built in feature and not what Kees noted.

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Sorry

OK, sorry i am not a professional nor a responsible technician then as i didn't quite get what Kees meant,
Thanks

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You are servicing a Windows Enterprise system.

So given the story I might make assumptions about why you are dealing with that version.

That said, be sure to refer these Enterprise users back to their gold support system. The company paid a lot for that.

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Those Enterprise versions.

I'd get back to their IT support since Enterprise OSes have stellar support. It's why they are costly.

As to what I would do I'd test that on another user account. The number of posts about banged up Windows user accounts is stunning. And no, only Microsoft owns that issue. You know how I feel about it.

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A technician got in touch with Adobe

One of the senior technicians got in touch with Adobe, but they support is not at its best, he said that no solution was offered.

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Answer
Update

Reinstalled Photoshop, didn't work. Opened the PC in Safe mode and Safe mode with networking, and in both modes CS worked with no issue.
Tried disabling the Graphic's driver after restart, no luck still not working, I believe i need to check what got disabled in safe mode with networking see if can make it work.
Nick

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May need more than reinstall.

Ask Adobe how to fully remove their app. Then it's an INSTALL.

Also, test on another new user account to see if it's just another jacked user issue. Microsoft NEVER addressed the old corrupt profile but as a IT support person you know the answer.

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There are only 2-3 users that have a Photoshop licence

I can only test on this particular user as we don't use the full version of Adobe, this one user is the only one that i know to be using the full suite. We use different application, a lot cheaper one.
Will try uninstalling the entire Adobe Pro suite and reinstall it see if that will do it. I am not quite sure if the profile is the issue as i get the exact same thing once connected as administrator. Will leave recreating of the profile as the last resort as well.
Thanks

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I never leave creating a new account as a test.

Along with your prior comments I accept you are new to this. Dealing with Enterprise and company laptops can be rough the first times out. Sometimes you know when to stop and reimage. Your newer support techs try longer, burn up more time than the seasoned ones.

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Will give it a go

Shall give it a go tomorrow and see if it will work. If that won't do it, will get to reinstall the OS i guess.
Thanks for the help!

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Answer
Maybe is this

Review the plugin folder for unused filters
Check the RAM setting in Photoshop and lower it to 55% of available RAM.
Uncheck the Versions Que.

Adobe’s License program: This Adobe program runs in the background of CS3, CS4, Acrobat and Elements to be sure that you are running a “real” version of their software. Apparently with installing additional programs (like plugins) and general computer maintenance, the program develops a problem which interferes with the operation of these Adobe products. Downloading Adobe’s License Repair Tool direct from Adobe will fix it. However, if you run the program multiple times, it will actually DELETE your Adobe license from that computer. Meaning…your activation will still be locked on that computer but it can’t find it. You may need to call Adobe to release the activation so that you can re-activate it. It gets worse…plugins can also use this file to limit the number of installs which means that you will need to contact the plugin developer also! My suggestion is to run this program ONLY once. If that does not fix the problem, look for another cause.


Plugins: When I contacted Adobe in March, they said that it was likely a plugin-related issue. They were correct. In my case, it was On One’s Plugin Suite 4/4.5. I had previously installed their Plugin Suite 3 on this computer. When I installed Suite 4, I thought it would replace the previous Suite. It did not. Instead, it installed another set of plugins, some of which were exactly the same. Now, on my first use, the Suite notified me that there was a new installer available for me to download. However, it did NOT say that it was almost 1 GIG and would take almost 1-hour to download and install! (NOTE: if you call On One, they will send you a free updated DVD.) My problem was created by either the install of Suite 4 or Suite 4.5. Instead of installing directly into Adobe’s “Plug-ins” folder, it created a sub-folder called “Adobe Photoshop Only” and installed in there. That was the cause of The Curse!

Post was last edited on October 18, 2015 12:23 AM PDT

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