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General discussion

Photoshop: "Before you can perform printer-related task..."

Jul 4, 2010 1:21AM PDT

Hello,

I am having a problem with Photoshop CS3 that literally sprung up overnight. My system is a Windows 7 PC, 64 bit.

When I attempt to print a picture in Photoshop, either an older saved picture or a new document I just create, I get the following error:

"Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer."

The print dialog never comes up.

The thing is, there are printers installed. I can print from any other application. The default printer is set to the same printer that was working perfectly yesterday.

I tried resetting Photoshop's preference files. I tried a system restore to a couple days ago. I've tried reinstalling the printer and the drive. I don't know what else I should do to try and get Photoshop working again short of reinstalling it.

Any help would be greatly appreciated.

Discussion is locked

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Bump
Jul 4, 2010 6:11AM PDT

Just a bump. I really need this working as soon as I can, as I need it for work! Any help would be appreciated.

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May be a Service is missing?
Jul 5, 2010 7:31AM PDT

If the Printer section of the Start menu shows a printer installed and marked as default, may be there is a Service not started.

Check W7's Services and look for Print Spooler. If it is listed as 'Not started', start it, and if you always want the printer available, set it to Automatic.

In my Vista I get to Services by Start > Control Panel >Administrative Tools, then look for Services in the right hand listing. Click to open, then look for Print Spooler and double click.

Does that work?

Just one thing, and sorry to mention the obvious. Is the printer turned on, and online?

Mark