Windows 7 forum

Question

Photos/documents will not copy to usb or disc

Hi, I am having problems copying photos to a usb stick. The laptop recognizes the stick and I can see older files that are on the usb, but the laptop will not let me copy/drag new photos/documents to it. Just says Windows Explorer has stopped working, and then it restarts. I also can't copy/paste photos from one picture file to another, or copy photos/documents to a CD/DVD as they also cause windows to stop working and restart. (However, I can copy/paste photos/documents to Wordpad).

As per googled suggestions I have tried different USB sticks and ports, run updates, tried it in safe mode, ran a system file checker, did the "test for picture files that may contain corruption", hard drive scan, cleared clipboard, checked memory, ran Windows Malicious Software Removal Tool, Malwarebyte anti-malware and Junk Removal Tool, and SUPERAntiSpyware. Nothing helped. I am unable to try an in place upgrade as my laptop didn't come with discs.

The laptop is about 5 years old. Acer Aspire 7755. Windows 7. Thanks for any help you can offer.

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Clarification Request
The one thing I didn't read.

In reply to: Photos/documents will not copy to usb or disc

Was if you used the command line to copy. The command line has been around for decades so I'll pause here.

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command line

In reply to: The one thing I didn't read.

Yes, same issue with command line to copy.

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Time to check disk space.

In reply to: command line

Also, how about DropBox'ing them over?

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no luck

In reply to: Time to check disk space.

While it doesn't solve my Windows Explorer laptop problem, I did try Google Drive. However, I don't have the option of downloading the photos onto a usb from it, and that is what I need to do.

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Time to try another user account.

In reply to: no luck

I can't guess if there is something other than Windows installed. Stock Windows only has a few reasons to block what you are doing but some folk install Maximum Security Suite XXVI and things like this happen.

In other words, given the story I can't guess this one. Need more.

Post a HIJACKTHIS LOG and I'll check it for possible issues.

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Thanks

In reply to: Time to try another user account.

I disabled my extensions but had the same issue. As I am at a loss and now beyond my depth, I will take it to another tech tomorrow to see if he can figure this out. Thanks for taking the time to help me.

All Answers

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Answer
yours got virus maybe

In reply to: Photos/documents will not copy to usb or disc

you can change your windows and then check it again

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