Make sure the correct drivers are installed. If they aren't then the computer wont recognize the device. She should be able to find the drivers on the website of the wireless carrier she has. I usually just email the pictures to myself, but if you have a lot of pictures, this can be a hassle. Hope this helps. Good luck.
My sister has a Samsung J700 cell phone,she has installed everything from the cd which came with the phone.Windows XP Home has recognized New Hardware and is ready for use.But she can't work out how to get photo's from the phone to her pc.Can anyone help.Thank You.Millreef