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"personal antivirus" spyware

by edielou222 / May 28, 2009 1:13 AM PDT

all of a sudden last sunday my computer came up with all these pop ups telling me It is infected with different viruses, trojans, etc. I think from reading I have done this is a spyware getting me to buy some anti removal product. I do have norton 360 installed, but it does not help, it doesnt even find any spyware during a scan. Is there a safe spyware removal product that is inexpensive or better yet, can I get rid of this for free?
thanks for any info anyone can give. this is on a dell laptop that I use alot, so would love to have it back and running

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Up to date?
by jeff_windows_team / May 28, 2009 1:24 AM PDT
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Malwarebytes
by ljnalley / May 28, 2009 1:42 AM PDT
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Suggestions...
by Grif Thomas Forum moderator / May 28, 2009 2:02 AM PDT

Using the information from those that have posted above, and because malware will frequently block any attempts to download removal tools from the infected machine, try using a friend or family member's computer to download the tools as indicated below. Read carefully about the renaming of the downloaded installation files. Renaming can sometimes be critical so the programs will install and run.:

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
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In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.
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Hope this helps.

Grif

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personal Virus
by edielou222 / May 28, 2009 7:38 AM PDT
In reply to: Suggestions...

the downloading of windows onelive seems to have taken care of the problem. I will keep all the other info in case I need it.
Thank you all for your help!

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