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General discussion

Pentax does not honor warranty

by rmoorez Dec 9, 2009 7:14AM PST

I purchased a Pentax A40 last December. In November the screen just went blank. I sent it in to Pentax Service right away. Just got a call that it would cost $94 to repair. They said that the LCD screen had leaked and was due to rough handling. My wife and I are senior adults with no childern around. We kept the camera in a semi-hard foam lined case and it did not have one scratch. I called Pentax only to be told too bad. So...unless you want a disposable camera...do not buy Pentax

Rod

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BBB

by snapshot2 Forum moderator Dec 9, 2009 8:51AM PST

Several people have had good results in warranty situations by filing a report with the Better Business Bureau.

That would require Pentax to reply to the BBB with a proposal for satisfying the customer's complaint.

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