I use none today on Windows 10. When I installed Firefox I took its offer for it to be my PDF reader.
Try another from Ninite.com. Why Ninite? Read
https://www.howtogeek.com/201354/ninite-is-the-only-safe-place-to-get-windows-freeware/
-> You did some good sleuthing there by taking the PDF to another PC. Now you only need to try another reader.
Hi everyone,
I am attempting to help my Grandma with a computer problem she is having. Normally I can just google a problem and resolve it without any issue. This one is proving to be...well...weird.
My Grandma is having problems opening pdf and jpg files. I'll break these down for you.
PDF
She will receive a few e-mails containing pdf documents, lets say....5 documents in an e-mail. There will ALWAYS be one pdf that wont open. Always. And it seems to always be the same document that does it (which contains a chart. Although I am currently trying to confirm with the sender exactly what was in these latest files). What happens is she gets an error that states "There was an error opening this document. The file is damaged and could not be repaired."
To resolve this....
I tried uninstalling and reinstalling adobe.
I tried phoning adobe, but they wont help as it isn't a paid program.
I did a full system scan for viruses and malware. Found nothing.
I tried saving the file to the desktop and opening it there (it wont).
I had the file sent to my own computer. Once I couldn't open it and got the same error. A second time I could open it just fine.
I asked the Sender to recreate the document and resend. The problem reoccurred.
I took some pdf's from my own computer (Similar types of files. We receive the same stuff) by thumb drive and was able to open them on her computer.
JPG
The jpg problem is similar. Yesterday she received a series of e-mails each containing one or two photos. Only one of them could be opened. The rest appeared as an attachment listing thumbnails of grey blocks with thin slivers of visible photo at the top. When opened, they looked the same (a grey block covering the photo). I received the same photos and was able to open them without any trouble. Although I am using yesterday as an example, this problem has been ongoing for awhile (same with pdf problem).
I was able to open other photos on her computer. And I also confirmed that the computer knows which programs to use for what file names (for both pdf and jpg)
She uses Windows Live Mail. The problems occur with multiple senders (not just one person).
Any thoughts?
Thanks.

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