General discussion

PC won't power off properly after Windows 10 update, help!

Hello, after an update of Windows 10 a couple of months ago, my PC does not switch off properly anymore. When I click ‘shut down’, it seems to follow that order, but then ends up with the start-up screen again. The only way I can shut it down is by cutting the electric current. I have been in contact with Microsoft, but even with ‘team viewer’ they could not help me. Funny enough with the next update, the problem had disappeared. But with the next update, the problem has come back (and that’s not funny). I was wondering whether others have experienced that same problem and if so, how can I fix this? Thanks in advance for your attention.

--Submitted by: Roland W.

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What PC?

Microsoft has only produced their Surface models but all others has us installing drivers from the PC makers.

Many times I'll trace this to the motherboard chipset drivers but you do want to ask the PC's maker, not Microsoft.

Post was last edited on June 14, 2019 6:38 PM PDT

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Opposite problem

After the last Windows 10 update, my computer wouldn't turn on. Let me clarify... the screen stayed black but the keyboard lit up and the fan came on and it sounded like the hard disk was spinning. After about an hour of turning it on and off, the screen finally came on and I immediately went to a restore point and I haven't had this problem since. I wish we could turn off Windows Updates. This isn't the first time this has happened to me.

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How to turn off updates in W10
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More Complicated than just Update Service

Turning off the Windows Update Service is only part of the problem. There is another service called Windows Update Medic Service which will turn the Windows Update Service back on again. A free utility is available from which will allow you to control updates according to your schedule and needs, not Microsoft's. It's easy to setup and use. You will need to enable hidden files to find the necessary file to edit to make it all work.

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I Think I Replied to Somebody With The Same Issue

In one of previous weeks, someone brought up the same issue I'll tell you what I found:

a) Semi-Annual Updates can take a long time -- hours (one took me 12 hours).

b) As part of some of the updates (just had it on a cumulative update). The screen goes BLACK. Maybe even a couple of times.

c) There is NOTHING wrong with your computer if the screen goes black: Microsoft needs to learn how to design things better. Like PROGRESS BARS.

d) In some cases, you just need to move your mouse and double-click a couple of times. You can also just wait it out. I had one semi-annual update that the black screen lasted over an hour before coming back on. If your hard disk light is still on or blinking, things are progressing. One of the worse things you can do in the middle of an update is to kill the power to the PC; it can mess up the disk and you wind up with a new version of windows that is half-in and half-out.

If you boot the computer and it comes up with a black screen because the update didn't finish, constant rebooting doesn't help. WAITING for the update to finally finish usually does. And remember to update your drivers from the OEM (Dell, HP, ASUS, etc.) websites. Microsoft "tries" to update drivers with "generic" ones that sometimes are not suitable.

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Same Problem; No Easy Solution

I let it run overnight, well over 12 hours before I gave up. Mine did more than yours, though. It would start to load windows and then give me the frown face, problem, need to restart windows, blue screen. If you can hit F8 and enter safe mode you might get to a restore point. I was not able to boot, so I resorted to downloading Windows to a USB stick, formatting the SSD drive, and reinstalling. Pain in the neck, but I had the computer up and running within a couple of hours instead of wasting days trying to fix it. I'm still reinstalling some peripheral programs, but once you get to where Windows, Office Suite, and a browser are working, life is far less stressful. Good luck.

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If I Could Make a Suggestion

You should periodically go to the manufacture's website for your PC (Dell, HP, ACER,...) and go to their support page and look for downloads and drivers or drivers and Firmware. Spend an hour or so to download all the drivers for your specific service tag. Using the device manager, compare the drivers with what you have. Many of us have found that Microsoft is trying to use a "generic" driver for your hardware specifics that may or may not work well. Most BLUE SCREENS (not all) are related to bad drivers. And no, you probably can't use XP or Win 7 drivers with Win 10. Also, match the bit size -- 32 bit vs 64 bit to the OS.

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(NT) PC won’t power off - sounds like a driver issue
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PC won't power off properly after Windows 10 update, help!

I had the same issue. I finally tracked it down to Windows 10 not correctly recognizing the SD card port on my HP 6500 printer. Once I disabled the SD port, I no longer had the problem. Look to any legacy devices not being properly recognized by Windows 10. Easiest way is to remove any peripherals (like a printer), and see if the problem still exists. Then add them back one at a time until the problem reappears.

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PC won't power off normally

I have had similar problems although they are gone now.
Try this if your PC won't shut down. Instead of left clicking the start button, right click it and from the menu that comes up click on "Shut down or sign out", from the next menu that comes up click on "shut down". This has worked for me several times.

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Windows Shutdown

I had this problem on my Dell Laptop. I installed / reinstalled the latest BIOS update and that fixed it.

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Sounds Like Drivers (As Others Have Said)

What it sounds like is that Microsoft did not have the correct drivers for a certain piece of hardware at the time you did that first update and they may have had the correct drivers by the time the next update came along. My suggestion is this: periodically go to your OEM support website and look for Drivers and Firmware and make sure you download the latest drivers for WIN 10 (32-bit or 64-bit, depending on OS version). If you can do this just before the semi-annual update, it would be best. If you can install these BEFORE the big update, great or at least keep them around for after the update if there are issues. I know dell allows you to setup a subscription so they notify you of new drivers and, if you use their software update package, it will update drivers for you. OEM drivers are better. For example, if you have a three-button Logitech mouse, Microsoft generic mouse drivers may not offer you control over the third-button or some unusual features. Learn to use the "Device Manager". There might be other settings that have changed that affect shutdown. Check out you Power Options to see if anything has changed.

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PC won't shut down

Some application or Service is using resource Windows needs to stop and can't. Before shutdown attempt use TASKMANAGER to stop everything.
Try this. Go into the BIOS setup and set it to DEFAULTS. If that does not help, do a BIOS RESET.
For a desktop you power off and disconnect the power plug. On the motherboard you short two pins together for a few seconds. You have to find the pins in your motherboard documentation.
For a laptop some have a multi-key combination. Some others you power off, unplug power, remove the battery and press the power on button for 10 seconds or so.
After the RESET go into the BIOS utility and do setup.
If all else fails revert the latest UPDATE, try cleaning up system files and such and give it another go.

Post was last edited on June 21, 2019 4:23 PM PDT

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PC won't power off properly after Windows 10 update, help!

Hit the control, alt, and delete buttons all at once. This is what you should be seeing, a page with these options: Lock
Switch user
Sign out
Task manager

At the bottom of the page you should see the following icons:
ENG INTERNET Icon EASE OF ACCESS icon POWER icon. Click on the POWER icon and see if that works for you.

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W10 Problems II

What else is new? almost every W10 update brings new problem. I use to have camera recognition when the computer booted up, but now the system can't turn the camera on during boot even though the normal programs that use the camera, a Brio, work just fine. The W10 camera app doesn't work at all even though it worked fine for months.I have F, G and H external drives and have time when anywhere from 3 to none of them are recognized. As LONG AS MY PROGRAMS  work, I can't get worked up about W10 getting flaky since it happens so often. All my programs work, so I just go with the Flow. W7 boots up better, but W10 is the flavor of the day so you just have to bear with it. After being out for almost 3 years, they still have not solved all their problems. W10 is like you crazy uncle who make sense at times, but other times not so much. You just learn to live with the Idiosyncrasies! ALSO THEY ARE STILL USING THE SAME W7 BACK UP PROGRAM THAT WAS WORKING FOR ME ON A W7 COMPUTER WHEN I WAS 10 12 YEARS YOUNGER! I forgot about the time an update required me to remove all my USB devices to finish the Update!

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Power buttons

Hi, this might be to simple but it fixed my HP laptop after my initial Windows 10 update. I know you are asking about a PC so this may not apply but I will share anyway. Go in to settings then system... click power options and click on "what power buttons do"... Under shutdown settings uncheck "turn on fast startup". Click save. I sure do hope it applies to your PC. Good luck!

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turn on fast startup

I have used this method on several notebooks and it has worked for me.

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fast startup

There's another way to do this...hold down the 'shift' key and then click the shutdown option.
The way "fast startup" works is some settings in the kernel are not terminated when "fast startup" is in operation. Holding down the 'shift" key forces Win 10 to shutdown completely (Don't release the 'shift' key until Windows shuts down completely and empties all the kernel settings).
This will often fix some weird Win 10 problems, so its something you can try easily.

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Same problem

Hi I have the same problem
Almost every night when I turn computer off it comes back on
Always after updates
I don’t even try and fix it now because there are so many updates
Just turn it off manually
I am due for a new computer and may go Apple
Hopefully that will work better

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I have seen this issue

Funnily enough I have seen this issue with a work laptop a few weeks ago. The laptop was a Dell Latitude 5490 with an SSD hard drive and 16 GB of RAM. What happened was every time I turned it off it would go through the process and then turn itself back on. I checked drivers, BIOS settings, updates, nothing was the issue. So I dove into the Event logs and after a bit of searching I found the issue.

The computer was failing to turn off properly and the event log showed an error during it's attempt to shut down, and in good Microsoft fashion the system treated it like a BSOD and turned back on again. I just never got the actual BSOD screen, or the new one with a frowny face, it just cycled through and turned back on.

As I recall I was able to hold the power button down and shut it down that way but any attempt to shut it down normally would cause it to come right back up.

I have to send it in for Warranty repair to Dell next week so as of now I can't offer you a solution.

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Couple things you could try ...

When the system is rebooting, have you tried the good old fashioned safe mode boot by pressing F8 during restart and load the system without any drivers and see if it’s stable when you shut it down.
Then boot to safe mode and seeing what happens?

The other suggestion I have is once you have booted to safe mode or even once in control to the desktop is going to Windows update and doing a roll back of the previously installed updates and see what happens.

If you’re brave enough and can read the Windows event viewer logs it can also tell you what’s causing your system grief (look for messages with yellow or red warning symbols.

There is also one start up tool that comes with Windows and has been in place since Windows XP and that is a tool that lets you select what to load at start up and selectively loading drivers as well.

But my best advice would be to roll back the update before all this happened to your system and see if that helps.

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mine wont boot

ive had the opposite mine wont boot and recycling threw all the bsod,s and wont booot up have cleaned installed several times and end up with bsods been in shop 3 x no solution ohh never buy microsoft

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Incomplete Updates

When Windows does a major update, it often has to cycle through one or more restarts. If some part of the update isn't succeeding, it may keep trying it each time you try to shut down; and each time, it will attempt to apply the failed changes and restart.

Given that the problem went away with a later update, and then returned with the next update, I think this might have something to do with the behavior you're seeing.

The event viewer may be of help. Look in the Setup Windows Log. Unfortunately, my log doesn't show any warnings or errors (whew!), but it does show a few Information entries that contain minor errors such as failing to transition from the Absent state to the Staged state.

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Check your BIOS

Some BIOSes have a function in them that automatically reboots the computer if it crashes reall hard, or loses power. This function is there to ensure the computer will automatically restart should it lose power for a while ot crash. It is highly possible that some quirk in the update software is turning this on. If you turn the feature off (which it should be off for most normal users), it might solve your problem.

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Just a guess

I've not seen this problem and apart from one stuck update, I've had no problems (other than time) with W10 updates, monthly or feature, so this is only a guess.

Windows default action when it encounters a critical error is to automatically attempt to restart. I wonder if the closedown process is encountering what it thinks is a critical error and thus invoking the automatic restart? The kind of thing that used to prevent you having time to read BSODs.

On earlier releases, it used to be possible, using the F8 restart option to boot without automatic recovery. Disclaimer: I've never had to do this with W10, so I'm guessing again. If the option still exists, try the boot with no auto restart and it may blue screen and disclose the error. Or it may just shutdown normally, in which case you aren't much further forward and may need to refer to the event log.

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Time to do a clean re-install.

I had a similar problem back in the Windows 8 days. Computer flat out would not shut off. If I shut it off manually it would restart with no issues. But try as I might no amount of registry tweaks or driver updates helped, until I backed up my PC and did a reinstall of the latest version. It actually ran faster and with better performance and I wished I had done that first beforeall the wasted effort. If you use the windows 10 media creation tool you can create an installable version of win10. Then back up all of your important info: documents, pictures to a backup hard drive. You do have one of those right? If not do yourself a favor and get one, they are cheap insurance for your important data.

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This might help

Method 1. Repair Windows 10 using SFC
SFC (System File Checker) is a command-line utility that can scan for corruption in Windows system files and replace any corrupted or missing protected system files with a known good version. When you feel buggy with your computer or notice problems during boot, you can use SFC to diagnose problems and repair it.

Run command prompt as administrator. Then type the command: sfc /scannow and press Enter. If SFC is unable to fix the problem, probably the utility cannot get the necessary files from the Windows image, which might have become broken. In this situation, you can use DISM to repair the Windows image.

Method 2. Repair Windows 10 using DISM command-line utility
Windows 10 includes a command-line utility known as DISM (Deployment Image Servicing and Management). DISM command Windows 10 can be used to repair and prepare Windows images, including, Windows Setup, Windows Recovery Environment, and Windows PE. Also, DISM can be used to fix the recovery image within an installation of the operating system.

Let’s see how to repair Windows 10 using CMD with the help of DISM.

To check whether there is any corruption: Run command line as administrator. Type DISM /Online /Cleanup-Image /CheckHealth and press Enter.
To scan the Windows image for any corruption: Type: DISM /Online /Cleanup-Image /ScanHealth

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Mine W-10 laptop did the same.

I had the same issue and then after talking to a microsoft tech, he got my system shut off but then it wouldn't power back on again. After getting off of the phone, I starting having problems with my phone and all of a sudden, I couldn't stream any programs via a roku device. I unplugged my wi-fi router and modem at the same time and left them off for several hours. After recycling both, my phone, TV and laptop all worked fine and back to normal. The laptop finished installing the Windows update. The only casualty was Mozilla Firefox that I had to re-install. I don't know if this will help your situation, but it can't hurt to look into it. ???

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1-minute method to halt Windows updates

It is possible the lack of a real Shutdown on your PC is because Windows is still cycling through updates. There is a quick and easy way to test this by halting Windows updates: Go to Settings > System > Battery > Battery Saver > then change Battery Saver to 100%.

I believe Battery Saver stops updates by itself, but for "insurance" you can also turn on Metered Connection: Go to Settings > Network & Internet > Status > Change connection properties > Metered Connection > then set Metered Connetion to On.

If you try these features, especially Battery Saver, please let us know if your Shutdown starts working again. Best of luck!

(General FYI: I keep these features on for 3-6 months at a time, usually turning them off before a semi-annual Build is expected, so the pending updates can go through followed shortly thereafter by the new Build, and adding Restore Points before/after each cycle of updates.)

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Dell pcs go into sleep mode and won't come back on

FYI: I have had several problems related to this. I found that if I changed the Windows background picture lock screen from Windows Spotlight to pictur. Then go into Power & sleep settings and choose additional power settings - choose what the power buttons do. My press the power button was set at sleep I changed it to shut down. I changed the sleep button to do nothing. I also turned off the Turn on fast startup, sleep, and hibernate. Now my machine shuts down and starts up with no problems, and I was driven crazy with this for a couple of months. It's been a year since I made these changes, and my pc is fine.

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