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Question

PC wont boot up. The hourglass just remains on

After I enter password, the egg timer icon just keeps spinning & nothing else. I cannot access anything? Lenovo laptop. Any help appreciated. Thanks

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Clarification Request
Too many reasons.

In reply to: PC wont boot up. The hourglass just remains on

But let's start with common ones that are easier to handle.

1. Power off then unplug ALL USB connections. Try again.
2. Try SAFE MODE.

After this it gets harder as we boot up our W8 or W10 rescue DVD or USB stick to look around.
Since SAFE MODE is documented on the web I pause here.

All Answers

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Answer
Re: hourglass

In reply to: PC wont boot up. The hourglass just remains on

Could be a corrupted account. Try another account (for example, your spare admin account).

If you forgot to make that spare admin account, it's possible to make it from the command prompt in the recovery environment (after booting from your Windows 8.1 install disc). It's one of the many options of the net user command.
It's a pity so many users forget to make it via Control Panel when all is still fine. Much easier.

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Answer
Interrupted Windows update?

In reply to: PC wont boot up. The hourglass just remains on

I also have a Lenovo laptop and have experienced something similar. As far as I remember, it was due to an update that was interrupted by my kid. You know when Windows warns you not to switch off your computer while the update is in progress. Well, I guess my boy managed to do just that. So next time I tried to login, I couldn't get it started. If I remember correctly, apart from trying to boot up in Safe Mode, there is a small round button on the left-hand side of the laptop near the AC connector (at least on mine there is), which is for resetting your laptop to factory defaults. If nothing else works, it may be worth a try although it may risk losing your data.

I would recommend these articles for further info:
https://forums.lenovo.com/t5/Welcome-FAQs-Knowledge-Base/How-to-do-a-quot-hard-reset-quot-on-many-laptops/ta-p/264709

https://www.cocosenor.com/articles/computer/hard-reset-lenovo-laptop-to-factory-settings-without-password.html

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