Do a little digging...the ANSWERS are here in STORAGE as well as other forums. And there's always the MFG you bought then PC from.
I have a brand new computer - HP a6218x with Vista Home Premium - I used the CD/DVD Rewriter once to copy some photos (wiht Roxio Creator) and since using that one copy, it won't recognise any discs and won't play music cds either. Device Manager shows that the hardware is fine and the driver is fine - I couldn't run a diagnostic test as it requires inserting a CD. I'm not very knowledgeable with computers (in the technical sense)but have tried to check this out and it still won't work no matter what I do. Any ideas? hanks