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pc stopped recognizing my usb printer

by bobndoug / July 4, 2011 7:41 AM PDT

Vista 64bit, HP Laserjet. PC stopped recognizing printer after a power failure. reinstalled drivers, power cycled PC etc. but printer will not work.

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All Answers

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Re: printer not recognized.
by Kees_B Forum moderator / July 4, 2011 7:47 AM PDT

The two things to do as diagnostics:
1. Try this printer on another USB-port (front and/or back) on this PC
2. Try this printer on another PC
3. Try another USB-device on this USB-port
This will help you to locate the error. That's the first step to repair.


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When I troubleshoot this.
by R. Proffitt Forum moderator / July 5, 2011 1:43 AM PDT

I see if other PCs see it. If not, the printer (or cable?) needs repair. If the other PC sees it, then the failed PC needs work.

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